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- Tasks: Join our fast-paced team to troubleshoot and enhance our platform for a seamless user experience.
- Company: Zuno, a leading tech enterprise transforming home services with innovative solutions.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic work environment with social events and modern office perks.
- Why this job: Be part of a mission-driven company making home improvements easier for thousands.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with JIRA required.
The predicted salary is between 30000 - 40000 £ per year.
Leeds Office / Full-Time
About Zuno
Since our beginnings as BOXT in 2017 to our recent transition, Zuno has been at the forefront of digital transformation in the home services sector. Originally a pioneer in simplifying home improvements, we have evolved into a high-growth technology enterprise. Today, our market-leading platform powers clients, providing the digital infrastructure that has revolutionised how over 150,000 customers purchase and install heating, cooling, and renewable energy solutions. Our mission is to leverage sophisticated technology to turn complex home infrastructure, from EV charging and solar to heat pumps into a seamless, stress-free, and transparent experience. Zuno bridges the gap between millions of users and a network of 10,000+ accredited experts, leveraging technology to streamline the entire installation and maintenance lifecycle. Backed by Brookfield and partnered with world-renowned household brands, Zuno is now entering its most ambitious phase. We are transitioning to a SaaS model, internationalising our technology to empower our partners with the tools they need to dominate their respective markets.
At Zuno, you aren't just supporting a product; you are building the engine that powers up our clients.
The Role
We’re looking for someone to be part of a fast-paced Platform team, building and maintaining solutions to ensure great experiences for our customers, installers, and customer service team. As an Application Support Associate you will be responsible for investigating/reproducing system issues, triaging defects, logging bugs, communicating with various parts of the business, maintaining documentation, and supporting our base of Software Engineering, Field Engineers, and Operational teams.
Responsibilities
- Collaborate with Customer Service and Ops to triage, reproduce, and resolve platform issues.
- Raise and log issues within JIRA.
- Create & maintain documentation relating to support using Confluence.
- Work closely with our development team to inform them of any bugs that need to be fixed.
- Communicate with our Field Engineers if they are experiencing issues on the Engineer App.
- Understand various types of error logs that lead towards the root cause of issue.
Skills & qualifications
- Strong interpersonal and communication skills.
- Self-motivated and driven to succeed.
- Strong problem-solving skills.
- Experience using JIRA.
- Ability to work as part of a team or as an individual.
- Experience managing client, user, or stakeholder expectations.
- Ability to meet commitments and tight deadlines.
- Experience analysing application logs.
Beneficial skills/interests but not essential
- Understanding of Agile methodologies in software development.
- Experience in cross-browser/environment testing.
- Experience in testing mobile devices/applications (iOS & Android).
- Proven previous experience in testing web applications and/or Back Office systems.
- Knowledge of AWS, Heroku, Ruby or Postgres SQL.
- Experience of testing on multiple platforms.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family-friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities after probationary period.
Application Support Associate in Leeds employer: BOXT Limited
Contact Detail:
BOXT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Associate in Leeds
✨Tip Number 1
Get to know Zuno and its mission! Research the company’s journey from BOXT to a tech powerhouse. Understanding their goals will help you tailor your conversations and show that you're genuinely interested in being part of their exciting transition.
✨Tip Number 2
Practice your problem-solving skills! As an Application Support Associate, you'll need to triage and resolve issues quickly. Try out some mock scenarios or even troubleshoot common tech problems to get into the right mindset.
✨Tip Number 3
Brush up on your communication skills! You’ll be liaising with various teams, so being clear and concise is key. Consider role-playing with a friend to practice explaining technical issues in simple terms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to jump into the fast-paced environment at Zuno.
We think you need these skills to ace Application Support Associate in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Associate role. Highlight your relevant experience with JIRA, problem-solving skills, and any previous work in tech or customer service. We want to see how you fit into our mission at Zuno!
Show Off Your Communication Skills: Since this role involves a lot of collaboration, don’t forget to showcase your strong interpersonal skills. Use examples from past experiences where you effectively communicated with teams or resolved issues. We love seeing how you can connect with others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your passion for the position shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Zuno!
How to prepare for a job interview at BOXT Limited
✨Know Your Stuff
Before the interview, make sure you understand Zuno's mission and how they leverage technology in home services. Familiarise yourself with their platform and think about how your skills as an Application Support Associate can contribute to their goals.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've tackled issues in the past. Think about times when you triaged defects or resolved platform issues, and be prepared to explain your thought process and the outcome.
✨Familiarise Yourself with JIRA and Confluence
Since you'll be using JIRA to log issues and Confluence for documentation, it’s a good idea to brush up on these tools. If you have experience with them, share that during the interview to demonstrate your readiness for the role.
✨Communicate Clearly
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you’ll need to collaborate with various teams. Be prepared to discuss how you would communicate with Field Engineers and Customer Service to resolve issues effectively.