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- Tasks: Drive outstanding guest experiences and manage bar and venue operations.
- Company: Join BOXPARK, the ultimate eat, drink, play destination with exciting venues.
- Benefits: Competitive salary, health perks, flexible hours, and career progression opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team creating unforgettable experiences for guests.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Company: For 14 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden. We are growing quickly with new sites planned along with huge activations at Silverstone Grand Prix and Aintree Grand National, so we are delighted to expand our team. Join the thrilling ride at BOXPARK…if you’re ready for a challenge!
The Role: As an Assistant Manager at BOXPARK, you will be instrumental in driving Outstanding Guest Experiences. You will champion our Values to be The Worlds Best Loved Hospitality Experience Brand through your Bar and Venue Operations knowledge. Driving Excellence in shift management at all times, while training and proactively developing Future Managers and Supervisors within the team. You will ensure service is speedy and efficient in all departments and maximise sales and standards at all times, maintaining an industry-leading guest journey through our people.
You will assist the Senior Management team with everything from rotas, stock control, consumables ordering, sales driving, team training and shift management along with being the main point of contact for our guests via email, phone or in person. You will identify gaps in our guest journey through feedback and develop ways of working to improve the experience. You will also work alongside our Events and Corporate Sales to deliver events and conferences.
The Ideal Candidate for this role:
- A key understanding of customer experience in the hospitality industry
- Ability to adapt to new ideas and change
- Confident, articulate and highly motivated
- Honest, reliable and hard-working
- A high level of personal integrity and accountability
- Passionate, positive and proactive
- Able to build strong working relationships with team members and tenants
- An understanding of event production and marketing
- Hold a personal licence
Applicants must be flexible and only applicants that can commit to hours that include daytime, evening and weekend should apply.
Pay and Benefits: Our people are at the heart of all we do at BOXPARK and therefore, as well as well paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.
- Wellbeing - Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
- Financial - Discretionary annual bonus scheme, Wagestream - Financial planning tool which allows access to your earned wages whenever you need. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both.
- TIPJAR TIPs - All guest tips go straight to our teams. 50% off drinks.
- ‘You’ Time - We offer a generous 25 days (plus bank holidays in lieu). We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you.
Career Progression: Want to grow and progress in your career? Boxpark really is the place to be. We have a leadership programme to help our site leaders excel in their role and move to the next level in their career.
BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.
Assistant General Manager in Liverpool employer: Boxpark
Contact Detail:
Boxpark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Liverpool
✨Tip Number 1
Get to know the company inside out! Research BOXPARK's values, their unique EAT.DRINK.PLAY experience, and their growth plans. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at BOXPARK. This insider info can give you an edge during interviews.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to guest experiences and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant General Manager in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating outstanding guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in bar and venue operations. We love seeing how your skills align with our values and the role of Assistant General Manager at BOXPARK.
Be Authentic: Don’t be afraid to show your personality! We appreciate honesty and integrity, so let us know who you are and what makes you unique. This is your chance to stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get this journey started!
How to prepare for a job interview at Boxpark
✨Know the Company Inside Out
Before your interview, make sure you’re familiar with BOXPARK's unique EAT.DRINK.PLAY experience. Understand their values and how they create unforgettable guest experiences. This knowledge will help you demonstrate your passion for the brand and show that you're ready to contribute.
✨Showcase Your Customer Experience Skills
As an Assistant General Manager, your understanding of customer experience is crucial. Prepare examples from your past roles where you’ve enhanced guest satisfaction or resolved issues effectively. This will highlight your ability to drive excellence in service.
✨Be Ready to Discuss Team Development
Since you'll be training future managers and supervisors, think about your approach to team development. Share specific strategies you've used to motivate and train staff, and how you’ve identified gaps in performance to improve overall service.
✨Demonstrate Flexibility and Adaptability
Given the dynamic nature of BOXPARK, it’s important to show that you can adapt to new ideas and changes. Be prepared to discuss times when you’ve successfully navigated change in a fast-paced environment, and how you can bring that adaptability to the role.