General Manager in Croydon

The Company: For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden. We are growing quickly and we have a brand new leisure concept coming to BOXPARK Croydon...PLAYBOX! This is a competitive socialising platform which includes electric shuffle, interactive darts, arcades and even its own karaoke rooms!

The Role: We are looking for a Playbox Manager with a background in competitive socialising to lead a small team to activate the leisure and entertainment offerings for BOXPARK. You will manage a team of supervisors, bar and floor staff to drive standards and the guest experience. You will take full accountability and ownership of the sales, guest experience and financial results of PLAYBOX Croydon.

Key Responsibilities:

• Oversee every stage of the guest journey from the booking process to time spent within the space, ensuring the guests have a great experience at every step.
• Work within the company budgets relating to drink sales, labour & consumables.
• Ensure the standard of service and guest experience is being delivered by the whole team.
• Oversee day-to-day operations, including front-of-house and back-of-house activities.
• Manage all aspects of the gaming service within the premises to anticipate and exceed guest expectations.
• Work closely with stakeholders within BOXPARK such as the marketing team on promotional strategies to increase revenue and the Head of Events and the sales team on strategies to increase corporate sales within the unit.
• Troubleshoot and maintain the equipment, ensuring issues are logged and actioned swiftly to minimise disruption.
• Knowledge of local regulations related to food safety, hygiene, and general health and safety practices.

The ideal Candidate for this role will:

• Have an in-depth knowledge of leisure offerings from a competitive socialising background.
• Have a proven track record of managing teams in a hospitality environment.
• Be confident, articulate and presentable.
• Be well trained with a good understanding of H&S and due diligence.
• Be honest, reliable and hard-working.
• Have excellent verbal and written communication skills.
• Have strong motivational and people skills and be able to build good working relationships with work colleagues.
• Be flexible and able to commit to hours that include daytime, evenings and weekends.

Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.

• Wellbeing: Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
• Financial: Discretionary annual bonus scheme, Wagestream - Financial planning tool which allows access to your earned wages whenever you need. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. All guest tips go straight to our teams.
• ‘You’ Time: We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days. We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Carers Leave: 2 days paid carers leave per year to help you be there when your dependants need you.
• Career Progression: Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager.

BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.