Floor Team in Croydon

The Company: We are looking for personality. For 13 years BOXPARK has been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. Here at PLAYBOX we take the PLAY very seriously! Bringing unmatched vibes to BOXPARK Croydon with electric shuffle, interactive darts, an arcade and even our own karaoke rooms! Do you enjoy meeting new people, creating memorable experiences & making incredible cocktails? Then PLAYBOX is for you. We are on the lookout for some passionate people to join the team and help us deliver the ultimate PLAYBOX Experience. From banging brunches to full venue takeovers, every week brings something new and every day is a good day! Experience is a preference but personality is a must! Must be available to work on evenings and weekends.

Key Responsibilities:

• Greeting guests and checking them in using our reservations system.
• Dealing with basic troubleshooting on the games and helping guests make the most of their time with us.
• Helping deal with pre-booking and party enquiries.
• Preparing alcoholic or non-alcoholic beverages for guests in an efficient and timely fashion.
• Providing a friendly, welcoming, unique guest experience.
• Assessing guest’s needs and preferences and making recommendations using excellent product knowledge.
• Making useful upsell recommendations where applicable.
• Keep the bar and floor presentable and clean to the highest standard.
• Operate Challenge 25 policy to ensure safe service of alcohol.
• Restock and replenish bar inventory and supplies.
• Stay guest focused and nurture an excellent guest experience.
• Comply with all food and beverage regulations.
• Pouring standards are to be adhered to always and regular pour tests completed.
• Always maintain a clean and tidy bar top and back bar.
• Take responsibility for tasks assigned by management and communicate any issues to supervisors/managers.

Key Skills & Experience:

• In-depth understanding of all products and cocktails and how to prepare them.
• Knowledge of licensing objectives and Challenge 25.
• Positive attitude and excellent communication skills.
• Punctual and reliable.
• Outstanding customer service skills.
• Ability to work well within the team to achieve brand and sales objectives.
• Attention to detail.
• Ability to follow instructions efficiently and quickly.
• Adhere to Boxpark’s uniform policy and basic hygiene standard.

Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying a competitive hourly rate, we have some awesome employee perks to make you feel special and supported throughout your journey with us.

• Wellbeing: Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
• Financial: Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. TIPs - All guest tips go straight to our teams. 50% off drinks and free soft drinks on shift.
• Career Progression: Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Staff up to General Manager.

BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.