At a Glance
- Tasks: Drive outstanding guest experiences and manage bar and venue operations.
- Company: Join BOXPARK, the world’s best-loved hospitality experience brand.
- Benefits: Competitive salary, health cash plan, 50% off drinks, and generous holiday allowance.
- Other info: Flexible hours required; great opportunities for career progression.
- Why this job: Be part of a dynamic team and develop your career in hospitality.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
The Role
As an Assistant Manager at BOXPARK, you will be instrumental in driving Outstanding Guest Experiences. You will champion our values to be the world’s best-loved hospitality experience brand through your bar and venue operations knowledge. Driving excellence in shift management at all times, while training and proactively developing future managers and supervisors within the team. You will ensure service is speedy and efficient in all departments and maximise sales and standards at all times, maintaining an industry-leading guest journey through our people.
You will assist the senior management team with everything from rotas, stock control, consumables ordering, sales driving, team training and shift management along with being the main point of contact for our guests via email, phone or in person. You will identify gaps in our guest journey through feedback and develop ways of working to improve the experience. You will also work alongside our events and corporate sales to deliver unbelievable events and conferences.
We love to develop incredible team members who can support you and step into your shoes when you’re ready for your next role. Having an all‑round knowledge of every department is vital for your next career step too so an open mind is essential when learning from the other department managers. Applicants must be flexible and only applicants that can commit to hours that include daytime, evening and weekend should apply.
The Ideal Candidate for this role:
- A key understanding of customer experience in the hospitality industry
- Ability to adapt to new ideas and change
- Confident, articulate and highly motivated
- Honest, reliable and hard‑working
- A high level of personal integrity and accountability
- Passionate, positive and proactive
- Able to build strong working relationships with team members and tenants
- An understanding of event production and marketing
- Hold a personal licence
Pay and Benefits
Our people are at the heart of all we do at BOXPARK. In addition to well‑paying competitive salaries, we have a range of employee perks to support you throughout your journey with us.
Wellbeing:
- Health cash plan in the form of SimplyHealth which provides cashback on dental, optical, prescriptions, online GP and 24/7 counselling.
- Wellbeing champions in all venues; they are all trained Mental Health First Aiders.
- Initiatives focus on mental, financial, physical and social health throughout the year.
Financial:
- Discretionary annual bonus scheme
- Wagestream – a financial planning tool that allows access to your earned wages whenever you need.
- Access to our Cycle to Work scheme to buy a tax‑free bicycle, equipment or both.
- TIPJAR: All guest tips go straight to our teams.
- 50% off drinks
- You Time – we offer a generous 25 days (plus bank holidays in lieu).
- Holiday purchase scheme – purchase an additional 5 days annual leave each year.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Carers leave – 2 days paid carers leave per year to help you be there when your dependants need you.
Career Progression:
We offer a leadership programme that helps site leaders excel in their role and move to the next level in their career.
BOXPARK is an equal‑opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.
Assistant Manager employer: Boxpark Ltd
At BOXPARK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive salaries, a range of benefits including health cash plans and generous holiday allowances, as well as a commitment to career progression through our leadership programme, we empower our team members to thrive in their roles. Located in a dynamic environment, you will have the opportunity to create outstanding guest experiences while building strong relationships within a supportive and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out BOXPARK's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with driving outstanding guest experiences at BOXPARK.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to creating unforgettable experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your commitment to outstanding guest experiences and how you embody our values at BOXPARK.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We want to see how your background aligns with the role of Assistant Manager and how you can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the BOXPARK family!
How to prepare for a job interview at Boxpark Ltd
✨Know Your Guest Experience
Before the interview, brush up on your understanding of customer experience in the hospitality industry. Think about specific examples where you've enhanced guest satisfaction or resolved issues. This will show that you’re not just familiar with the concept but have practical experience to back it up.
✨Showcase Your Flexibility
Since the role requires flexibility with hours, be prepared to discuss your availability and willingness to adapt. Share instances where you’ve successfully managed changing schedules or unexpected challenges in previous roles. This will demonstrate your readiness to meet the demands of the job.
✨Highlight Team Development Skills
As an Assistant Manager, you'll be training future leaders. Come prepared with examples of how you've mentored or developed team members in the past. Discuss your approach to fostering a positive team environment and how you can contribute to building strong relationships within the team.
✨Understand Event Production Basics
Since the role involves working alongside events and corporate sales, do some research on event production and marketing. Be ready to discuss any relevant experience you have and express your enthusiasm for learning more. This shows that you're proactive and eager to contribute to the success of events at BOXPARK.
