At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at PLAYBOX Croydon.
- Company: Join BOXPARK, the ultimate destination for food, drinks, and entertainment.
- Benefits: Enjoy competitive pay, wellness perks, and generous holiday leave.
- Other info: Flexible hours and great career progression opportunities await you!
- Why this job: Be part of an exciting new leisure concept and shape the future of socialising.
- Qualifications: Experience in hospitality and competitive socialising is essential.
The predicted salary is between 35000 - 45000 £ per year.
The Company: For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden. We are growing quickly and we have a brand new leisure concept coming to BOXPARK Croydon...PLAYBOX!!!!!! This is a competitive socialising platform which includes electric shuffle, interactive darts, arcades and even its own karaoke rooms! PLAYBOX is a brand new, competitive socialising concept set within our very own BOXPARK Croydon.
The Role: We are looking for a Playbox Manager with a background in competitive socialising to lead a small team to activate the leisure and entertainment offerings for BOXPARK. You will manage a team of supervisors, bar and floor staff to drive standards and the guest experience. You will take full accountability and ownership of the sales, guest experience and financial results of PLAYBOX Croydon.
Key Responsibilities:
- Oversee every stage of the guest journey from the booking process to time spent within the space, ensuring the guests have a great experience at every step.
- Work within the company budgets relating to drink sales, labour & consumables.
- Ensure the standard of service and guest experience is being delivered by the whole team.
- Oversee day-to-day operations, including front-of-house and back-of-house activities.
- Manage all aspects of the gaming service within the premises to anticipate and exceed guest expectations.
- Work closely with stakeholders within BOXPARK such as the marketing team on promotional strategies to increase revenue and the Head of Events and the sales team on strategies to increase corporate sales within the unit.
- Troubleshoot and maintain the equipment, ensuring issues are logged and actioned swiftly to minimise disruption.
- Knowledge of local regulations related to food safety, hygiene, and general health and safety practices.
The ideal Candidate for this role will:
- Have an in-depth knowledge of leisure offerings from a competitive socialising background.
- Have a proven track record of managing teams in a hospitality environment.
- Be confident, articulate and presentable.
- Be well trained with a good understanding of H&S and due diligence.
- Be honest, reliable and hard-working.
- Have excellent verbal and written communication skills.
- Have strong motivational and people skills and be able to build good working relationships with work colleagues.
Applicants must be flexible and only applicants that can commit to hours that include daytime, evenings and weekends should apply.
Pay and Benefits: Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.
- Wellbeing - Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
- Financial - Discretionary annual bonus scheme. Wagestream - Financial planning tool which allows access to your earned wages whenever you need. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. TIPs - All guest tips go straight to our teams.
- ‘You’ Time - We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days. Not enough holidays….we hear you! We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you.
- Career Progression - Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager.
BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.
Compensation: Competitive salary
General Manager employer: BOXPARK CROYDON
At BOXPARK Croydon, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Playbox Bar & Guest Experience Host, you'll enjoy flexible hours, opportunities for personal growth, and the chance to be part of an energetic team dedicated to creating memorable experiences for our guests. Join us in a lively environment that celebrates creativity and camaraderie, making it an excellent place to develop your hospitality skills.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BOXPARK CROYDON. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BOXPARK CROYDON
Don't be shy about reaching out to BOXPARK CROYDON directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BOXPARK CROYDON and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BOXPARK CROYDON
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
