The Company:
Brought to you by the iconic brand BOXPARK, BOXHALL is a new food hall offering an eclectic and exciting collection of culinary concepts, steeped in heritage-rich settings. Bringing together some of London's most exciting culinary talent across 13 independently owned kitchens, bars, delis and food and drink purveyors, BOXHALL City offers guests an escape where they can indulge in connection, comfort and culinary discovery. We're looking for an enthusiastic, organised and guest-focused Floor Supervisor to join our team and help deliver exceptional experiences.
The Role:
As Floor Supervisor, you'll play a key role in the smooth day-to-day running of our venue, overseeing the team and floor operations to ensure every guest receives a warm welcome and outstanding service. You'll be a visible and hands-on leader, supporting the team throughout service, managing reservations, maintaining high standards and ensuring effective communication between all staff. From preparing the floor for opening to overseeing service and completing end-of-day handovers, you'll help create an organised, positive and seamless experience for both guests and colleagues.
Key Responsibilities:
- Review daily reservations and important guest information.
- Coordinate daily briefings.
- Oversee the floor setup (table arrangements, cleanliness and overall presentation).
- Oversee the floor throughout service, proactively identifying opportunities to enhance the guest experience.
- Train, support, motivate and guide staff.
- Support the delivery of memorable experiences for all guests.
- Handle guest enquiries, concerns and complaints with professionalism, care and a solutions-focused approach.
- Answer incoming calls and manage same-day reservation enquiries.
- Support event operations, including cloakroom management and ticketing where required.
- Conduct floor walk arounds.
The ideal candidate for this role:
- Previous experience in a hospitality supervisory, host or senior floor role.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent communication skills and confidence coordinating a team.
- A proactive, hands-on approach to leadership, leading by example on the floor.
- A genuine passion for guest experience and creating memorable moments.
- The ability to remain calm, professional and solutions-focused under pressure.
- Strong attention to detail, particularly when managing reservations, guest requests and operational standards.
- Confidence using radios, reservation systems, tablets and other operational equipment.
- A flexible approach to supporting different areas of the business when needed.
- A positive attitude and a genuine desire to develop both yourself and those around you.
Pay & Benefits
Our people are at the heart of all we do at BOXHALL and therefore as well as paying competitive hourly rates, we have some awesome employee perks to make you feel special and supported throughout your journey with us.
Wellbeing
- Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.
- Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
Financial
- Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday.
- Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both.
- TIPs - All guest tips go straight to our teams.
- 50% off drinks across the estate.
Career Progression
- Want to grow and progress in your career? Then BOXHALL really is the place to be.
- We have development programs for all of our team from Junior Staff up to General Manager. BOXHALL is an equal-opportunity employer.
We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.
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Floor Supervisor employer: Boxhall City
BOXPARK is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those looking to thrive in the hospitality industry. With opportunities for personal growth and development, team members are encouraged to enhance their skills while delivering outstanding guest experiences. Located in the heart of the UK, our venues offer a dynamic environment where creativity and teamwork are celebrated, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor
✨Join Local Manufacturing Groups
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Boxhall City, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Boxhall City specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Boxhall City
✨Know Your Manufacturing Processes
Before you walk into the interview with Boxhall City, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Boxhall City value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
