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- Tasks: Support customers with solar and heat pump installations, ensuring a smooth experience.
- Company: Join Boxergy, Scotland's fastest growing renewables installer, focused on solar and heat pump solutions.
- Benefits: Enjoy hybrid working options after 3 months, plus comprehensive training and personal development opportunities.
- Why this job: Make a real environmental impact while saving customers money in a supportive team culture.
- Qualifications: Confident phone skills, Excel/Word experience, attention to detail, and a customer-oriented mindset required.
- Other info: Full-time, permanent role with excellent prospects for progression and a rewarding work environment.
The predicted salary is between 30000 - 42000 £ per year.
Would you like to be part of the fastest growing renewables team in Scotland that provides support, incentives and a positive working environment? Also an option to discuss hybrid working after 3 months in the office, where you will master your role and bond with your colleagues. Do you want to make a real difference to the environment, all whilst saving our customers real money? If yes then we have a fantastic opportunity for you to join our amazing Admin Team, with excellent prospects for progression and personal development!
We are looking for customer-oriented individuals who have the drive necessary to ensure our customers have the best solar and heat pump journey.
Your role:
- You’ll be helping customers have a pleasant renewable experience from completing DNO applications, telephone updates on their solar and heat pump installation, answering customer queries and ensuring our customers have the information they need.
- You must be confident on the telephone, have experience with Excel / Word and have amazing attention to detail, be super organized and go above and beyond to make the customer journey amazing.
- You will be a great team member whilst working autonomously in a time-sensitive role.
- Outstanding work is rewarded as we appreciate this is not a normal admin job. Everything we do affects our customers and we strive to ensure their experience is the best to give them a five-star service.
This is a full time and permanent role where you will be working from the office & home so you can still enjoy lots of social interaction with your team.
About us:
Boxergy are the fastest growing renewables installer in Scotland. We install Solar panels, Batteries and Heat Pumps. These technologies cut our customers’ bills and their carbon emissions. Don’t worry if you have never worked in renewables we will give you comprehensive training and support. We will also support you after your induction, as we continue to provide full development through all stages of your career. We will provide you with amazing support and genuine incentives.
Experienced Administrator - Customer Services employer: Boxergy Ltd
Contact Detail:
Boxergy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Administrator - Customer Services
✨Tip Number 1
Familiarise yourself with the renewable energy sector, especially solar and heat pump technologies. Understanding the basics will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the field during any discussions.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires confident phone interactions, consider role-playing scenarios with friends or family to enhance your ability to handle customer inquiries smoothly and professionally.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or task list that reflects how you would manage multiple customer queries and administrative tasks efficiently. This can be a great talking point during interviews.
✨Tip Number 4
Connect with current employees on LinkedIn or other professional networks. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Experienced Administrator - Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills like attention to detail, organisation, and proficiency in Excel and Word, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for renewable energy and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, aligning with the company's values.
Highlight Relevant Skills: In your application, clearly outline your communication skills, especially your confidence on the telephone. Provide examples of how you have successfully managed time-sensitive tasks in past positions.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in the renewables sector and your commitment to providing a five-star service to customers. This will help convey your genuine interest in the position.
How to prepare for a job interview at Boxergy Ltd
✨Show Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities. Bring up instances where you successfully managed multiple tasks or projects simultaneously, showcasing your attention to detail and time management skills.
✨Familiarise Yourself with Renewable Energy
Even if you haven't worked in renewables before, showing a genuine interest in the industry can set you apart. Research the basics of solar panels and heat pumps, and be ready to discuss how these technologies benefit customers.
✨Prepare for Role-Playing Scenarios
You might be asked to handle a mock customer query during the interview. Practice responding to common customer concerns confidently and clearly, demonstrating your ability to communicate effectively over the phone.
