At a Glance
- Tasks: Lead a vibrant team, create memorable guest experiences, and manage daily operations.
- Company: Join a respected independent hospitality group with a focus on creativity and quality.
- Benefits: Competitive salary, staff meals, discounts, and opportunities for personal growth.
- Other info: Enjoy a supportive team culture where your voice matters and career growth is encouraged.
- Why this job: Be part of a warm, welcoming environment where your passion for hospitality shines.
- Qualifications: Experience in hospitality management and a genuine love for creating memorable experiences.
The predicted salary is between 30000 - 40000 £ per year.
Are you the kind of hospitality leader who remembers names, notices the details, and genuinely loves creating experiences that keep people coming back? At Boxcar Hyde Park, we’re looking for an Assistant General Manager who lives and breathes hospitality. Someone who thrives in the rhythm of a busy neighbourhood venue, enjoys building relationships with regular guests, and takes pride in creating a warm, welcoming experience from the moment the doors open. This is a role for someone who loves being on the floor, leading from the front and setting the tone for both guests and team alike. You’ll work closely with the General Manager to help shape the culture, standards and day-to-day experience of our venue, while playing a key role in developing the people around you.
As Assistant General Manager, you’ll:
- Work alongside the General Manager to lead the day-to-day operation and confidently step into their role when needed.
- Be a visible and inspiring presence on the floor, creating memorable experiences for guests and supporting the team through every service.
- Build genuine relationships with our local community and regular guests, ensuring every visit feels personal and welcoming.
- Coach, develop and motivate a small team, helping them grow in confidence, knowledge and hospitality skills.
- Bring energy, positivity and attention to detail to every aspect of the guest experience.
- Help host private events and celebrations, treating every occasion as if you were welcoming guests into your own home.
- Contribute ideas that continually elevate the venue, team culture and overall guest journey.
Your Key Responsibilities:
- Lead service with confidence, warmth and professionalism.
- Drive exceptional standards of hospitality, presentation and guest care.
- Support recruitment, onboarding, training and development of the team.
- Take ownership of key operational responsibilities.
- Ensure the venue consistently reflects the quality, care and attention to detail that define our brand.
- Work closely with the General Manager and wider business to identify opportunities for improvement and growth.
What You’ll Bring:
- Previous experience as a manager within a quality-led hospitality environment.
- A genuine passion for hospitality, people and creating memorable guest experiences.
- Natural leadership skills and the ability to inspire, coach and develop a team.
- Strong commercial awareness alongside a guest-first mindset.
- Excellent attention to detail and pride in delivering consistently high standards.
- Confidence working in a busy service environment, balancing multiple priorities while remaining calm and solutions-focused.
- A hands-on approach, positive attitude and genuine enthusiasm for being part of an independent hospitality business.
Most importantly, you’ll care deeply about people. Whether it’s a regular guest grabbing their morning coffee, a team member developing their confidence, or a private event celebrating a special occasion, you’ll take pride in making every experience feel considered, personal and memorable.
What We Offer:
- A competitive salary package based on your experience.
- A respectful, tight-knit team culture where your voice and input matter.
- A chance to grow with a respected independent hospitality group that champions creativity and quality.
- Staff meals, discounts across our venues, and meaningful development opportunities.
- A predominantly 7am-6pm operation (exception being when hosting events).
Assistant General Manager in London employer: Boxcar Group
At Boxcar Hyde Park, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. As an Assistant General Manager, you'll enjoy a competitive salary, meaningful development opportunities, and the chance to lead a passionate team in a busy neighbourhood venue, all while creating memorable experiences for our guests. Join us in a supportive environment where your passion for hospitality can truly shine and make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Boxcar Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Boxcar Group
Don't be shy about reaching out to Boxcar Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Boxcar Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Boxcar Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
