Senior Deal Desk Analyst - EMEA

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

This is a highly visible position that requires extensive interaction with senior leaders and staff members across Sales, Technical Accounting, Order Management, Billing & Legal. In this cross-functional role, you will report directly into the EMEA Sales Operations Director and dotted-line into the Global Desk Desk organization. We are looking for a driven, hands-on individual with a strong technical grounding in the Salesforce platform, who is able to use a mix of business acumen, critical thinking and stakeholder management to support the Sales organization with executing high value deals.

What You'll Do:

• Manage the Deal Desk queue for the EMEA business, prioritising inbound requests accordingly
• Assist the Sales team with quote generation, pricing/discounting requests and custom contract support
• Enable our Sales organisation on deal operations best practices and corporate policies
• Act as the data steward on behalf of our field Sales teams, ensuring accurate opportunity records
• Govern our approval workflows and delegation configuration
• Perform ad-hoc analysis in support of the Sales or broader GTM Operations organisation
• Coordinate and lead deal reviews among supporting internal functions (Technical Accounting, Order Management, Billing & Legal)
• Participate in weekly forecasting & quarter-end closing calls
• Partner with the Enterprise Systems team on quote-to-cash tooling improvements
• According to business need, grow and manage the EMEA Deal Desk team (1 new hire required in 2025)

Who You Are:

• 3-4 years of deal desk experience, B2B SaaS experience preferred
• Familiarity with B2B SaaS deal structuring, such as Enterprise License Agreements (ELAs)
• Salesforce and Apttus experience required, admin experience a plus
• Proven ability to build strong, cross-functional working relationships with Sales and internal stakeholders
• Excellent organization, attention to detail, and ability to prioritize effectively
• Basic knowledge of BI tools a plus (e.g. Tableau, Excel)
• People management experience preferred, or appetite to become a people manager
• Strong business acumen and problem solving ability
• Comfortable working in a dynamic, fast-paced environment
• Excellent oral and written communications skills
• BA/BS degree in Operations, Finance, Business or Economics

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

Benefits:

• Box Benefits package includes pension, medical and dental coverage.
• We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidised gym membership.
• There is such a thing as a free lunch - we offer it daily along with lots of snacks and drinks.
• EMEA HQ office is located in the impressive White Collar Factory on Old Street.

Equal Opportunity:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete Reasonable accommodations may include scheduling adjustments, document dictation and beyond.