At a Glance
- Tasks: Provide top-notch technical support to Box users across various platforms.
- Company: Join a diverse and innovative tech company focused on customer success.
- Benefits: Enjoy 25 days of vacation, free lunch, and a robust wellness programme.
- Other info: Work in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real difference by helping users solve their tech issues.
- Qualifications: 2+ years in SaaS support with excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
As a customer‑facing support representative, you will provide technical support and guidance to Box users across several platforms, including web applications, desktop clients, mobile apps, third‑party integrations, and other tools. You will resolve user requests through channels such as Zendesk, community forums, phone support, and screen‑sharing sessions, and help improve the overall customer experience.
What You’ll Do
- Support and advise Box users across multiple platforms.
- Engage customers using clear communication to explain technical issues in user‑friendly terms.
- Address and resolve user requests via Zendesk, community forums, phone support, screensharing sessions, and other channels.
- Contribute to the success of Box by providing outstanding support and assistance.
- Collaborate with users to troubleshoot issues and offer effective solutions.
- Stay abreast of the latest product features and updates to provide accurate and timely support.
Who You Are
- Minimum 2+ years of experience in SaaS support or related technologies.
- Excellent written and verbal communication skills in English.
- Comfortable engaging with a high volume of customers via phone, email, and web‑based screen‑sharing.
- Team player who collaborates effectively with colleagues across support tiers.
- Ability to differentiate between technical and non‑technical users and tailor approaches accordingly.
Preferred Skills
- Fluency in another European language.
- Experience working with public APIs and object‑oriented programming.
- Experience with GCL and other relevant technology tools.
- Experience with AI‑powered products, automation tools, or intelligent workflows.
Benefits
- Benefit package includes pension, medical and dental coverage.
- Robust wellness program and 25 days of vacation (plus birthday off).
- Subsidised gym membership.
- Free lunch and daily snacks and drinks.
- EMEA HQ office at White Collar Factory on Old Street, with additional offices in Paris, Munich, Amsterdam, and Warsaw.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
Product Support Specialist II employer: Box
At Box, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our EMEA HQ at the White Collar Factory in Old Street provides a dynamic environment with excellent employee benefits, including a robust wellness programme, generous vacation time, and opportunities for professional growth. Join us to be part of a diverse team dedicated to enhancing customer experiences while enjoying perks like free lunches and a subsidised gym membership.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist II
✨Tip Number 1
Get to know the company inside out! Research Box, its products, and its culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, make sure you can explain technical issues in a simple way. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Box.
We think you need these skills to ace Product Support Specialist II
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Specialist II role. Highlight your experience in SaaS support and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves engaging with customers, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can explain technical issues in a user-friendly way.
Highlight Your Problem-Solving Abilities:We love candidates who can troubleshoot effectively! In your application, share examples of how you've resolved user requests or technical issues in the past. This will help us see your approach to customer support.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Box
✨Know Your Stuff
Make sure you’re familiar with Box’s products and features. Brush up on the latest updates and be ready to discuss how they can impact user experience. This will show that you’re genuinely interested and prepared.
✨Communicate Clearly
Since you'll be explaining technical issues to users, practice breaking down complex concepts into simple terms. During the interview, demonstrate your ability to communicate effectively, as this is key for a Product Support Specialist.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific challenges you faced and how you approached them. This will highlight your troubleshooting abilities and customer-centric mindset.
✨Be a Team Player
Collaboration is crucial in support roles. Be ready to discuss how you’ve worked with colleagues to solve problems or improve processes. Emphasising your teamwork skills will resonate well with the interviewers.
