Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and advise Box users across various platforms with exceptional communication skills.
- Company: Join Box, the leader in Intelligent Content Management, transforming how businesses work.
- Benefits: Enjoy 25 days vacation, free lunch, wellness programs, and a vibrant office environment.
- Other info: Diverse workplace valuing equality and offering great career growth opportunities.
- Why this job: Be part of a fast-growing team that empowers customers through innovative cloud solutions.
- Qualifications: 2+ years in SaaS support, excellent communication, and a collaborative spirit.
The predicted salary is between 30000 - 40000 £ per year.
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box is growing fast. Real fast. Every business in the world is looking to modernise the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in. We are a team of highly motivated individuals that provide best in class support for Box's customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next.
WHAT YOU'LL DO
- As a customer-facing representative, your primary responsibility will be to support and advise Box users across various platforms, including the web application, desktop clients, mobile applications, 3rd-party integrations, and additional tools.
- Engage with customers using your exceptional communication skills to explain technical issues in a user-friendly manner, ensuring clarity and understanding.
- Address and resolve user requests through multiple channels, including Zendesk, Community forums, phone support, screensharing sessions, and others.
- Actively contribute to the ongoing success of Box as one of the fastest-rising cloud content companies by providing outstanding support and assistance.
- Collaborate with users to troubleshoot issues and provide effective solutions.
- Stay abreast of the latest features and updates in Box products to offer accurate and timely support, enhancing the overall customer experience.
WHO YOU ARE
- 2+ years experience in SaaS support or related technologies.
- Excellent written and verbal communication skills in English.
- Comfortable engaging with a high volume of customers through various channels such as phone, email, and web-based screen-sharing.
- Team player with the ability to collaborate effectively with colleagues of varying experience levels across different support tiers.
- Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audience.
Preferred skills
- Fluent in another European language.
- Experience working with public APIs and object-oriented programming.
- Experience working with GCL and other relevant technology tools.
- Experience working with AI-powered products, automation tools, or intelligent workflows.
BENEFITS:
Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidised gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
Product Support Specialist II in London employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist II in London
✨Tip Number 1
Get to know Box inside out! Familiarise yourself with their products and services, especially how they empower businesses through AI. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, it's crucial to convey technical information clearly and concisely. Try explaining complex concepts to friends or family to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current Box employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Box team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Product Support Specialist II in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Specialist II role. Highlight your experience in SaaS support and any relevant technical skills that align with what Box is looking for.
Show Off Your Communication Skills: Since you'll be engaging with customers, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with users.
Highlight Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you can think on your feet and provide effective solutions, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Box
✨Know Your Stuff
Before the interview, make sure you’re familiar with Box's products and services. Dive into their website, read up on their latest features, and understand how they help businesses transform workflows. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Product Support Specialist, communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to ensure you can convey complex ideas clearly and concisely. This will demonstrate your ability to engage with customers effectively.
✨Prepare for Customer Scenarios
Think about common customer issues that might arise and how you would handle them. Prepare specific examples from your past experience where you successfully resolved similar problems. This will show that you can think on your feet and are ready to provide outstanding support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.