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- Tasks: Lead a team to deliver top-notch customer service and ensure smooth venue operations.
- Company: Join Rich Mix, a vibrant venue passionate about the arts and community.
- Benefits: Permanent position with flexible weekend and evening shifts.
- Why this job: Kickstart your career in operations while making a real impact in the arts.
- Qualifications: Experience supervising teams, strong communication skills, and a passion for venue operations.
- Other info: Embrace a dynamic work environment focused on inclusion and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management. Permanent weekend and evening work will be required.
The Duty Manager will motivate and lead the Visitor Services team to deliver excellent customer service and, while on shift, has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting.
Person specifications:
- Experience of supervising a team of more than five staff.
- Previous responsibility for upholding the Health and Safety policy of a venue.
- Strong numeracy, IT, and communication skills.
- Experience of cash handling.
- Ability to take responsibility and prioritise workload effectively.
- Ability to make decisions and perform well under pressure.
- Ability to work well under own initiative.
- An interest in venue operations.
- A positive and flexible approach to work.
- Polite, patient, and good humoured.
- A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix.
- An understanding of the importance of inclusion and diversity in the workplace.
- An understanding of the importance of working in an environmentally sustainable manner.
How to apply:
You can download the job description and application form – featuring key responsibilities and the person specification, summarising terms & conditions, with details on how to apply – via the Rich Mix website. All applications should be made via the online application form. The closing date for this position is 07/01/2026 at 12:00.
Duty Manager in London employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show your genuine passion for the arts and how you align with their mission. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. Use examples from your past experiences to demonstrate your skills and how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge of being a Duty Manager.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your genuine passion for the arts shine through. We want to see that you care about the mission and values of Rich Mix, so don’t hold back on sharing why this role excites you!
Highlight Relevant Experience: Make sure to showcase any experience you have in supervising teams or managing operations. We’re looking for someone who can lead effectively, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that directly address the person specifications. This helps us see how you fit the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application via our online form on the Rich Mix website. It’s the easiest way for us to receive your details and ensures you’re considered for the position. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Box
✨Know Your Venue
Before the interview, do your homework on the venue and its operations. Familiarise yourself with their mission, vision, and values, as well as any recent events or initiatives. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully supervised teams in the past, especially in high-pressure situations. Highlight your ability to motivate others and ensure excellent customer service.
✨Health and Safety Know-How
Brush up on health and safety policies relevant to venues. Be ready to discuss how you've upheld these standards in previous roles. This will demonstrate your commitment to creating a safe environment for both staff and visitors.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a sudden emergency. Think through your decision-making process and how you prioritise tasks under pressure, as this is crucial for the role.
