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- Tasks: Welcome visitors and manage ticket sales at the BFI Southbank complex.
- Company: Join the British Film Institute, a hub for film lovers and cultural events.
- Benefits: Enjoy free tickets to events and discounts at BFI venues.
- Why this job: Be part of an exciting environment while enhancing your customer service skills.
- Qualifications: Previous experience in a public venue and strong communication skills required.
- Other info: Flexible full-time and part-time roles available from September to October 2025.
The predicted salary is between 24000 - 36000 £ per year.
Visitor Services Assistants at the BFI provide a first class welcome to all visitors to the BFI Southbank complex, including our cinemas, studio, Mediatheque and other spaces.
- Full-time and part-time roles available
- Fixed term during September and October 2025
You will sell tickets and memberships, check tickets and control entry to the Film Theatres whilst ensuring that safety, security and comfort are at excellentstandards at all times.
To be successful in this role you must:
- Have previous experience in a similar public or commercial venue
- Be proactive and customer focused, with excellent communication and presentation skills and the ability to deal with a variety of people.
- Be available between 01 September and 19 October 2025.
These roles will be based primarily at BFI Southbank and involve weekend and evening working on a rota basis. Our benefits include free tickets to BFI events plus discounts at the BFI Filmstore and BFI Bar and Kitchen and BFI Riverfront at BFI Southbank.
For more information on the role or to apply, please click the links to the left.
There are full and part-time hours available for Front of House and in the Box Office. Please indicate your preference on your application form.
Please note that Box Office contracts will start on 01 September 2025, Front of House contracts will start on 22nd September 2025.
The closing date for this position is 03/07/2025 at 23:59
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LFF Visitor Services Assistant employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LFF Visitor Services Assistant
✨Tip Number 1
Familiarise yourself with the BFI Southbank complex and its offerings. Understanding the different cinemas, studios, and events will help you engage with visitors and answer their questions confidently.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing a first-class welcome, practice scenarios where you handle various visitor inquiries or complaints effectively.
✨Tip Number 3
Network with current or former BFI staff if possible. They can provide insights into the work culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your availability clearly. Since the role requires weekend and evening shifts, showing flexibility and commitment to the schedule can set you apart from other candidates.
We think you need these skills to ace LFF Visitor Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in public or commercial venues. Emphasise any customer service roles you've held and showcase your communication skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the BFI. Mention your availability between 01 September and 19 October 2025, and express your proactive approach to customer service.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and presentation skills. Provide examples of how you've successfully dealt with a variety of people in previous roles.
Follow Application Instructions: Ensure you indicate your preference for either Front of House or Box Office roles on your application form. Double-check all details before submitting to avoid any mistakes.
How to prepare for a job interview at Box
✨Show Your Customer Service Skills
As a Visitor Services Assistant, you'll be the face of the BFI. Make sure to highlight your previous experience in customer service roles and provide examples of how you've successfully dealt with various customer situations.
✨Demonstrate Proactivity
Employers are looking for candidates who can take initiative. During the interview, share instances where you went above and beyond to enhance the visitor experience or improve processes in your previous roles.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, as well as being able to listen actively to questions and respond appropriately.
✨Be Flexible with Availability
Since the role requires weekend and evening shifts, be prepared to discuss your availability openly. Showing that you're flexible and willing to work during these times will make you a more attractive candidate.
