At a Glance
- Tasks: Coordinate guest services for a vibrant festival, ensuring everyone feels welcomed and supported.
- Company: Join a dynamic festival team dedicated to creating unforgettable experiences.
- Benefits: Gain valuable experience in event management and customer service while working part-time.
- Other info: Flexible hours with opportunities to shine in a fast-paced environment.
- Why this job: Be the go-to person for filmmakers and guests, making a real impact on their festival experience.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Contract type: Part-time fixed term contract
Hours of employment: 3 days per week from Mon 31 Aug to Fri 20 Nov, 24 hours per week. (Full time required Mon 2 to Fri 13 Nov.)
The Guest Services Coordinator will be a key member of the festival team, ensuring all festival guests and filmmakers are looked after during the festival. You will be their main contact for their travel and accommodation as well as their scheduling during the festival.
Our ideal candidate will have excellent communication skills and a strong attention to detail. They will be very organised, proactive, enthusiastic and confident in working independently towards tight deadlines ensuring that the festival is delivered to the highest quality. We are looking for someone flexible, committed, with excellent customer service.
The closing date for this position is 03/08/2026 at 17:00.
Guest Services Coordinator employer: Box
Castle Cinemas in Catford is an exceptional employer, offering a vibrant work culture where creativity and community engagement thrive. As the General Manager, you will enjoy extensive benefits such as 30 days of holiday, complimentary tickets, and discounts on food and drink, all while playing a pivotal role in shaping a dynamic community hub. With opportunities for personal and professional growth during the exciting pre-opening phase, this position promises a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Box and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Box and let us see your personality shine through!
We think you need these skills to ace Guest Services Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Box.
Get Familiar with Our Brand:Before applying, take some time to learn about Box and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Box
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Box.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Box will surely appreciate.
