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- Tasks: Manage daily operations and elevate customer experience at QFT.
- Company: Join the vibrant team at Queen's Film Theatre, a cultural hub.
- Benefits: Flexible shifts with an 18% premium, competitive salary, and a fun work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Be part of the magic of cinema and make a real impact on patrons' experiences.
- Qualifications: Experience in hospitality or customer service, and strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the vibrant team at QFT, the heart of cinematic culture at Queen’s University Belfast. QFT are seeking an enthusiastic and dedicated Front of House Manager to elevate the client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons.
If you’re passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the world of cinema. Apply now to be a part of the team and contribute to the magic of QFT.
About the role
You will manage the day-to-day aspects of Queen’s Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines. You will work on a business responsive seven-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
About you
- Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level
- Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment
- Experience of producing staff rotas
- Experience of providing excellent customer service
- Strong IT experience including bespoke and MS packages in a work environment.
To be successful at the shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the full candidate information. The closing date for this position is 25/05/2026 at 23:59.
Front of House Manager employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at QFT. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for film! When you get the chance to meet potential employers or during interviews, share your love for cinema and how it drives your customer service approach. It’ll make you stand out!
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various shifts, highlight your willingness to work evenings and weekends. This shows you’re committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your submission to showcase how your experience aligns perfectly with the Front of House Manager role.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Passion for Film: Let us know why you're excited about working in the cinema industry! Share your love for film and how it drives you to provide top-notch customer service. This will help us see your enthusiasm and fit for the role.
Highlight Relevant Experience: Make sure to detail any previous roles you've had in hospitality, theatre, or customer service. We want to see how your experience aligns with the responsibilities of the Front of House Manager position, so be specific!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. Clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our official jobs portal. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Box
✨Know Your Venue
Before the interview, take some time to research QFT and its role in the cinematic culture at Queen’s University Belfast. Familiarise yourself with their current programmes and any recent events. This will not only show your enthusiasm but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
As a Front of House Manager, excellent customer service is key. Prepare specific examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you handled difficult situations or improved customer satisfaction, as this will demonstrate your capability in managing the client experience.
✨Flexibility is Key
Given the irregular working hours mentioned in the job description, be ready to discuss your availability and flexibility. Share any previous experiences where you successfully managed a varied schedule or adapted to changing business needs. This will reassure them that you can handle the demands of the role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, operational challenges, or future projects at QFT. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.