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- Tasks: Lead a team to deliver top-notch customer service and ensure smooth venue operations.
- Company: Join Rich Mix, a vibrant arts venue committed to inclusion and sustainability.
- Benefits: Gain valuable experience in operations and customer service while working flexible hours.
- Why this job: Perfect for those passionate about the arts and eager to make a difference.
- Qualifications: Experience supervising teams, strong communication skills, and a passion for venue operations.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management. Permanent weekend and evening work will be required.
The Duty Manager will motivate and lead the Visitor Services team to deliver excellent customer service and, while on shift, has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting.
Person specifications:
- Experience of supervising a team of more than five staff.
- Previous responsibility for upholding the Health and Safety policy of a venue.
- Strong numeracy, IT, and communication skills.
- Experience of cash handling.
- Ability to take responsibility and prioritise workload effectively.
- Ability to make decisions and perform well under pressure.
- Ability to work well under own initiative.
- An interest in venue operations.
- A positive and flexible approach to work.
- Polite, patient, and good humoured.
- A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix.
- An understanding of the importance of inclusion and diversity in the workplace.
- An understanding of the importance of working in an environmentally sustainable manner.
How to apply:
You can download the job description and application form – featuring key responsibilities and the person specification, summarising terms & conditions, with details on how to apply – via the Rich Mix website. All applications should be made via the online application form. The closing date for this position is 07/01/2026 at 12:00.
Duty Manager employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on a Duty Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. Think about your past experiences and how they align with the skills needed for the role. We want you to shine!
✨Tip Number 3
Show your passion for the arts and venue operations during your conversations. Share your thoughts on inclusion and sustainability, as these are key values for Rich Mix. Let them see your genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the position and ready to take that next step in your career.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with the role of Duty Manager, so make sure you highlight relevant skills and experiences that match what we're looking for.
Show Off Your Leadership Skills: As a Duty Manager, you'll be leading a team, so don’t shy away from showcasing your supervisory experience. We love to see examples of how you've motivated teams in the past, especially in customer service or venue management settings.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Don’t forget to double-check everything before hitting that submit button!
How to prepare for a job interview at Box
✨Know Your Venue
Before the interview, do your homework on the venue and its mission. Familiarise yourself with their values and any recent events or initiatives. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your Leadership Skills
Be ready to discuss your experience supervising teams. Prepare specific examples of how you've motivated staff and handled challenges. Highlight your ability to lead under pressure, as this is crucial for a Duty Manager role.
✨Health and Safety First
Since upholding health and safety policies is key, brush up on relevant regulations and be prepared to discuss how you've implemented these in past roles. This will demonstrate your commitment to creating a safe environment for both staff and visitors.
✨Emphasise Your Customer Service Experience
Customer service is at the heart of this role. Share stories that illustrate your ability to handle difficult situations with patience and humour. Show that you understand the importance of a positive visitor experience and how you can contribute to it.
