Customer Success Placement Student, London, UK

Overview

12 month work placement as part of degree | Central London based (Old Street) | July 2026 start date | £27,500 per annum

What is Box?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries, to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

Why Box needs you

Imagine you have just completed your 12 month placement with Box. If you join Box in the Customer Success team, you will have the opportunity to contribute directly towards improving customer retention, work with customers across EMEA, and develop a broad range of Customer Success skills.

• Make a similar business impact as our previous cohorts of placement students.
• Contribute towards improving customer retention rates across EMEA through strategic initiatives driven by Customer Success leadership.
• Work directly on customer activities and learn practical skills alongside experienced Box Customer Success Managers across EMEA (Paris, Munich, Amsterdam, London).
• Gain exposure to a spectrum of Customer Success responsibilities including customer engagement, analytics, project management, product adoption, and more.
• Experience how a high-growth cloud SaaS company operates from an EMEA HQ perspective.

This is an exciting opportunity to gain hands-on experience working directly with clients while contributing towards their success using our collaboration platform.

What does a Customer Success Placement Student actually do?

To meet fast-growing enterprise needs, we provide world-class professional services to enable a successful move to the cloud. The Customer Success Team acts as a trusted advisor, focusing on driving adoption and delivering value for customers.

You will support activities and projects aimed at enhancing customer engagement, driving long-term adoption, and improving customer success metrics. You will work with cross-functional teams to identify content use-cases and overcome challenges of moving to a cloud environment.

You are a customer advocate who is data-driven and focused on delivering a great Box experience. You will help support and build trusting relationships and assist customers with their digital transformation strategy.

You will work across a wide range of areas in Customer Success at Box EMEA, including:

• Customer Engagement
• Product Adoption and Optimization
• Project and Customer Programme Management
• Data Analytics to drive customer outcomes

Day-to-day activities

• Support client-facing activities with Customer Success Managers, coordinating campaigns, posts on Box Community, events, and end-user outreach to address churn risks and grow the customer base.
• Act as the voice of the customer, identifying trends and providing internal feedback on how Box can better serve customers.
• Work on real business challenges across multiple industries and organization sizes.

Data Analysis

• Prepare reports on customer health metrics and provide insights for improvement. Collaborate with the CS team to collect, process, and analyze data to help leadership make better decisions.
• Identify new ways to engage strategically with customers and drive improved outcomes.

Project Management/Coordination

• Get involved in cross-functional initiatives sponsored by CS leadership to drive key adoptions (e.g., AI).
• Collaborate with internal teams (Sales, Marketing, Consulting, Support, Product) to ensure seamless customer experiences.
• Create content for internal and external communications, ensuring alignment with brand voice and customer needs.

Process Improvement

• Take ownership of projects aimed at improving internal processes for customer engagement.
• Be agile and contribute to building a best-in-class Customer Success programme.

Who you are

• Undergraduate student in a placement year returning to study Autumn 2027; right to work in UK in place.
• Strong communicator with the ability to build relationships.
• Resilient with a can-do attitude.
• Team player and customer advocate.
• Detail-oriented with ability to prioritize and meet deadlines.
• Additional languages (French or German) a plus but not required.
• Business, Technology or Management related studies are helpful but not required.

Benefits

Box Benefits package includes pension, medical and dental coverage. Wellness program with 25 days of vacation (plus your birthday off), subsidized gym membership, and on-site dining options. EMEA HQ is located in White Collar Factory, Old Street; other European offices include Paris, Munich, Amsterdam, and Warsaw.

How to apply

• Submit CV
• Video Interview with a member of the recruitment team
• Video Interview with the hiring manager
• Video Interview with another specialist from your potential team

Equal Opportunity

We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other protected characteristics. For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

For more information about Box and this role, please refer to the official listings on Box careers pages.