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- Tasks: Lead the Box Office team to deliver top-notch customer service and manage event setups.
- Company: Join a vibrant arts organisation dedicated to creating memorable experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Be the face of our events and make every visitor's experience unforgettable.
- Qualifications: Experience in customer service and CRM systems, with a passion for the arts.
- Other info: Dynamic role with potential for additional hours during busy periods.
The predicted salary is between 24000 - 36000 £ per year.
They are the first point of contact for audiences and visitors – inspiring the Box Office team to deliver an excellent level of customer service.
- 28 hours a week inclusive of 30 minute lunch breaks Tuesday to Friday 1.15pm – 8.15pm (with potential for additional hours during busy periods). Once a month there is a Saturday shift.
- Manage the set up and maintenance of all events, products and offers on Spektrix
- Ensure that Box Office data is GDPR compliant and that data is handled and maintained as per our data protection policy
- Ensure that Spektrix is maintained, lead on new processes and be the main point of contact for all Box Office issues related to Spektrix
- Manage promoter holds and third party ticket sales
- Manage complimentary ticket requests from agents, staff and volunteers
- Liaise with the Marketing department to ensure the website is up to date and that bookings and offers are working correctly
- Work with the Marketing department on promotions
- Oversee box office email accounts and phone lines, being responsible for automated voice messages
- Be the main contact for group bookings, liaising with schools and raising invoices
- Produce reports as required for agents, tutors and for internal use
- Strive to continually improve the customer experience, through training and industry events
Box Office team management
- Line manage the Box Office team
- Prepare the Box Office rotas and manage holiday requests
- Lead on the training and induction of Box Office staff
- Ensure all Box Office staff are trained to a high standard required and have a high level of customer service
- Ensure all Box Office staff are well informed about Norden Farm events, both on and off site
- Ensure that all visitors feel welcome and informed
- Provide an efficient experience for bookers, via face to face, phone and online sales
- Be the first point of contact for complaints, feedback, refunds and exchanges
- Maximise ticket sales by promoting cross-sales and upselling within the Box Office team
- Maintain an excellent knowledge about Norden Farm events and ticket offers
- Be knowledgeable about Norden Farm’s catering offering and education work
- Ensure that bookings and enquiries are dealt with efficiently and be the first point of contact for feedback around refunds and exchanges
- Work with the House Manager, Duty Managers and Catering Manager to ensure customer satisfaction is high throughout their journey
General
- Attend weekly staff meetings
- Undertake any other duties as required and in keeping with the overall purpose of the role
Person specifications
- Experience of using a CRM system to a high standard
- Methodical and logical with a keen eye for detail
- Experience of delivering high standards of customer service
- GDPR knowledge
- Ability to work independently
- Ability to work in a busy environment and motivate a team
- A confident and friendly manner with a can-do attitude
- Excellent verbal and written communication skills
- Strong attention to detail
- Strong organisational skills and ability to prioritise workload
- A genuine interest in the arts
- Experience of working in a Box Office and of best practice
- Experience of using Spektrix
- Experience of using Microsoft 365, OneDrive, Teams and Sharepoint
The closing date for this position is 23/10/2025 at 23:59
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Box Office Manager employer: Box
Contact Detail:
Box Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager
✨Tip Number 1
Get to know the company inside out! Research Norden Farm, their events, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it shows initiative!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for the role.
We think you need these skills to ace Box Office Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Since the Box Office Manager role is all about inspiring the team to deliver top-notch customer service, make sure your application highlights any relevant experience. Share specific examples of how you've gone above and beyond for customers in the past.
Be Detail-Oriented: This job requires a keen eye for detail, especially when it comes to managing data and ensuring GDPR compliance. In your application, mention any experiences where your attention to detail made a difference, whether in previous jobs or projects.
Familiarise Yourself with Spektrix: If you have experience using CRM systems like Spektrix, shout about it! If not, do a bit of research and mention your willingness to learn. We love candidates who show initiative and are eager to get up to speed with our tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Box
✨Know Your Stuff
Make sure you have a solid understanding of the Box Office role and the specific responsibilities mentioned in the job description. Familiarise yourself with Spektrix and any CRM systems you've used before, as well as GDPR compliance. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a complaint effectively. This will demonstrate your ability to handle the challenges of the role.
✨Team Leadership Vibes
As a Box Office Manager, you'll be leading a team, so highlight your leadership experience. Talk about how you've motivated teams in the past, managed rotas, or trained new staff. Showing that you can inspire others will make you stand out as a candidate.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like dealing with a difficult customer or managing a busy event. Think through your responses in advance, focusing on your problem-solving skills and your ability to maintain a calm and friendly demeanour under pressure.