At a Glance
- Tasks: Drive customer success by transforming public sector workflows with AI-powered solutions.
- Company: Join Box, a leader in Intelligent Content Management, shaping the future of work.
- Benefits: Competitive salary, equity options, and a vibrant company culture focused on collaboration.
- Other info: Inclusive culture that values diversity and offers excellent career growth opportunities.
- Why this job: Be at the forefront of AI transformation in public services and make a real impact.
- Qualifications: 2+ years in customer-facing roles with a knack for building relationships and driving outcomes.
The predicted salary is between 78000 - 97500 £ per year.
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you’ll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.
You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.
You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the public sector customer inside Box.
If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency leadership — this role is for you.
WHAT YOU'LL DO
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization.
- Partner with customers to map and redesign critical workflows.
- Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions.
- Lead change management efforts to drive adoption of new workflows and behaviours, including stakeholder alignment, enablement and executive engagement.
- Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities.
- Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action.
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team.
WHO YOU ARE
- 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS.
- Experience working with enterprise customers and engaging with senior stakeholders and executives.
- Demonstrated ability to translate customer needs into practical solutions and business outcomes.
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level.
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code.
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively.
- Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion.
Box lives its values, with community and in-person collaboration being a core part of our culture. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
If you are a California-resident, please read our California Applicant & Candidate Privacy Notice.
NOTICE OF USE OF AI
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision.
Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range $78,000 — $97,500 USD.
Customer Success Manager, Public Sector in Ashington employer: Box
Box is an exceptional employer that fosters a collaborative and innovative work culture, particularly in its EMEA headquarters located in the vibrant White Collar Factory on Old Street. Employees benefit from a comprehensive package that includes generous vacation time, wellness programs, and a supportive environment that encourages personal and professional growth. With a strong focus on community and teamwork, Box empowers its employees to thrive in their roles while contributing to the transformative impact of AI in content management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Public Sector in Ashington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Box. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Box before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Public Sector in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Box:Your cover letter is your chance to shine! Tell us why you want to work at Box specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Box!
How to prepare for a job interview at Box
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
