At a Glance
- Tasks: Analyse and improve operational workflows to enhance efficiency and support automation initiatives.
- Company: Join an award-winning telecommunications company known for innovative connectivity solutions.
- Benefits: Enjoy competitive salary, healthcare plans, and work from home Fridays.
- Other info: Great opportunity for career growth in a supportive team culture.
- Why this job: Make a real impact by streamlining processes and supporting growth in a dynamic environment.
- Qualifications: 3 years' experience in operations analysis with strong analytical and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Box Recruitment Solutions is recruiting on behalf of an award-winning telecommunications company that provides innovative connectivity, mobile, broadband, and communications solutions to both B2B and B2C customers. As the business continues to grow, an exciting opportunity has arisen for an Operations Analyst to join the Operations team. This role will be instrumental in helping the business scale by improving internal systems, streamlining workflows, reducing manual processes, and supporting automation initiatives across multiple departments.
Working closely with the Head of Operations, you will analyse existing systems, processes, and workflows to identify opportunities for improvement and efficiency. The business operates a variety of platforms including CRM systems, ticketing systems, telecoms management software, and operational tools that support customer onboarding, order processing, service delivery, and ongoing support.
As Operations Analyst, you will act as a bridge between operational teams and technical providers, ensuring business requirements are translated into practical technical solutions. You will work across the entire customer journey, from retail and business sales through to provisioning, support, and service delivery, helping to create scalable processes that support continued growth.
Key Responsibilities- Analyse existing business processes and operational workflows across multiple departments
- Identify inefficiencies, bottlenecks, and opportunities to improve productivity and service delivery
- Map, document, and optimise operational processes
- Gather and translate business requirements into clear technical specifications
- Work closely with developers, software providers, and external IT partners to deliver solutions
- Support system integrations, API connectivity, and automation projects
- Review how systems interact and recommend improvements to increase efficiency and accuracy
- Help reduce manual processes through automation and workflow enhancements
- Monitor operational performance and identify opportunities to improve SLAs and turnaround times
- Create and maintain Standard Operating Procedures (SOPs), user guides, and process documentation
- Support the implementation of new systems, technologies, and operational tools
- Maintain records relating to software licences, platforms, and technical documentation
- Coordinate operational improvement projects and ensure actions are delivered successfully
- Ideally 3 years' experience in an Operations Analyst, Business Analyst, Systems Analyst, Process Improvement, or similar role
- Strong analytical and problem-solving skills with a process improvement mindset
- Experience analysing and improving operational workflows and business processes
- Strong understanding of software platforms, business systems, and operational technologies
- Experience working with APIs, databases, and system integrations
- Knowledge of automation tools, workflow optimisation, and low-code/no-code solutions
- Scripting or coding experience, ideally JavaScript or similar technologies
- Proven ability to gather, document, and communicate business and technical requirements
- Experience liaising with developers, software providers, and technical teams
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Experience creating SOPs, process documentation, and user guides
- Excellent organisational, communication, and project coordination skills
- Telecoms industry experience or similar is essential
- Competitive salary with annual KPI-based incentives
- Healthcare plans
- Work from home Friday
- Discounted hardware, mobile, and broadband services
- Income Protection
- Life Assurance
- Holiday Advantage Schemes
Operations Analyst in London employer: Box Recruitment Group
Box Recruitment Solutions is an exceptional employer, offering a dynamic work environment within an award-winning telecommunications company. Employees benefit from competitive salaries, comprehensive healthcare plans, and flexible working arrangements, including the opportunity to work from home on Fridays. With a strong focus on employee growth and development, the company fosters a culture of innovation and collaboration, making it an ideal place for those looking to make a meaningful impact in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Box Recruitment Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Box Recruitment Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Operations Analyst in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Box Recruitment Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Box Recruitment Group.
How to prepare for a job interview at Box Recruitment Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
