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- Tasks: Support tenants with rental payments and build strong relationships.
- Company: Growing property maintenance company focused on tenant support.
- Benefits: Bonus scheme, company vehicle, free parking, and mileage covered.
- Other info: Dynamic role with opportunities to work both in the field and office.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a full clean driving licence required.
This is a fantastic opportunity for a real people person to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues.
- Engage with non-responsive or vulnerable tenants to support rent payment and communication.
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms).
- Gather and relay key information back to the Rent Team.
- Mediating and problem-solving tenant issues to support rent recovery.
- Encourage and support tenants in maintaining or reinstating benefit claims.
- Build rapport and maintain positive relationships with tenants.
- Maintain accurate records of visits and interactions.
- Work closely with the office-based Rent Team to follow through on cases.
Key Requirements
- Strong interpersonal and communication skills.
- Able to collect and deal with outstanding rental payments.
- Able to act in a confident manner with regards to outstanding rental payments.
- Full clean driving license (essential) (own vehicle is preferred).
- Excellent ability to deal with people face to face and over the phone.
- Empathetic but firm approach when dealing with challenging situations.
- Problem-solving mindset with strong initiative.
- IT skills.
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears.
- Knowledge of housing benefits or Universal Credit.
- Experience working with vulnerable individuals.
What's on offer:
- Bonus scheme.
- Opportunity for a company vehicle after probation (or earlier for the right candidate).
- Free parking.
- Fuel cost and mileage covered for work.
Rental Payments Officer (Rent Team) in Broughton employer: Box Recruitment Group
Contact Detail:
Box Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Payments Officer (Rent Team) in Broughton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the property maintenance company. Understanding their values and how they interact with tenants can give you a leg up in the conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've successfully engaged with others, especially in challenging situations. Be ready to share these stories!
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled tricky issues before. The Rent Team will want to see that you can mediate and resolve tenant problems effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Rental Payments Officer (Rent Team) in Broughton
Some tips for your application 🫡
Show Your People Skills: Since this role is all about managing tenant relationships, make sure to highlight your strong interpersonal skills in your application. Share examples of how you've successfully engaged with people, especially in challenging situations.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We want to see that you can communicate effectively, just like you'll need to do with tenants and the Rent Team.
Demonstrate Problem-Solving Abilities: This role requires a knack for mediating and problem-solving. Include specific instances where you've tackled issues head-on and found solutions, especially in a customer service context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Box Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rental Payments Officer. Familiarise yourself with key terms like housing benefits and Universal Credit. This will show that you're serious about the position and ready to engage with tenants effectively.
✨Show Off Your People Skills
Since this role is all about managing tenant relationships, be prepared to share examples of how you've successfully communicated with people in the past. Think of situations where you’ve resolved conflicts or helped someone through a tough time—this will highlight your interpersonal skills.
✨Be Ready for Scenarios
Expect to be asked how you would handle specific situations, especially with non-responsive or vulnerable tenants. Practise your responses to common scenarios, focusing on your problem-solving mindset and empathetic approach. This will demonstrate your ability to think on your feet.
✨Dress the Part
Even if the company has a casual dress code, it’s important to look professional for the interview. A smart appearance can help create a positive first impression, showing that you take the opportunity seriously and respect the interviewers' time.