At a Glance
- Tasks: Manage billing for telecom services and resolve customer queries.
- Company: Growing telecoms business with a supportive team culture.
- Benefits: 28 days holiday, private healthcare, and early finishes on Fridays.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your admin skills in a thriving industry.
- Qualifications: Experience in billing administration and strong Excel skills.
£30,000 - £36,000 DOE
Location: Stamford Hill
Hours: Fully office-based role
Monday - Thursday: 9:30am - 6:00pm
Friday: Early finish
Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team.
The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services.
Key Responsibilities- Billing & Data Administration
- Monthly billing administration for B2B and B2C customers
- Dealing with customer billing queries over the phone and resolving
- Add and organise data within the billing system
- Monitor and report billing data using internal systems
- Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity
- Import, match and verify data from multiple sources
- Customer Communications
- Generate and send end-of-contract letters to customers
- Handle customer and internal queries via email and telephone professionally
- Produce and dispatch billing and account-related correspondence
- Systems & Reporting
- Work with the Abillity billing platform
- Produce internal reports and compile team data for review
- Support the transition from manual to system-led billing processes
- Team Support
- Work closely within a collaborative team environment
- Support colleagues with ad hoc administrative and operational tasks
- Participate in cross-functional communication across the business
- Confident Excel skills including formulas and pivot tables
- Previous billing administration or data-driven administration experience
- Strong attention to detail and organisational skills
- Professional and confident telephone manner
- Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous
- 28 days holiday
- Private healthcare
- Discretionary yearly bonus
- KPI bonus scheme
- Discounted rewards scheme
- Early finish on Fridays
Billing Administrator employer: Box Recruitment Group
Join a dynamic telecoms business in Stamford Hill, where your role as a Billing Administrator will be supported by a collaborative and proactive team. Enjoy a range of benefits including private healthcare, a discretionary yearly bonus, and an early finish on Fridays, all while working in a culture that values employee growth and development. This is an excellent opportunity to enhance your skills in a thriving environment that prioritises both customer satisfaction and team support.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to billing administration and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or projects that highlight your attention to detail and data handling abilities. This will give you an edge and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Administrator role. Highlight your experience with billing administration, data handling, and customer service skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Excel Skills:Since confident Excel skills are a must, don’t forget to mention any experience you have with formulas and pivot tables. If you've worked with billing or CRM systems like Abillity or Zoho, let us know – it’ll definitely catch our eye!
Be Professional in Communication:As you'll be dealing with customer queries, it's important to showcase your professional telephone manner and written communication skills. Use clear and concise language in your application to demonstrate this right from the start.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Box Recruitment Group
✨Know Your Numbers
As a Billing Administrator, you'll be dealing with data all day. Brush up on your Excel skills, especially formulas and pivot tables. Be ready to discuss how you've used these tools in past roles to manage billing or data administration.
✨Customer Service Savvy
This role involves handling customer queries, so prepare examples of how you've successfully resolved issues in the past. Think about times when you turned a frustrated customer into a satisfied one – those stories will impress!
✨Familiarise with Billing Systems
If you have experience with billing platforms like Abillity or Zoho, make sure to highlight that. If not, do a bit of research on these systems and be ready to discuss how you would adapt to new software quickly.
✨Team Player Mindset
This position requires collaboration within a team. Be prepared to share examples of how you've supported colleagues in previous roles. Show that you're proactive and willing to pitch in wherever needed!
