At a Glance
- Tasks: Support tenants with rental payments and build strong relationships.
- Company: Growing property maintenance company focused on tenant support.
- Benefits: Bonus scheme, company vehicle, free parking, and fuel coverage.
- Other info: Dynamic role with opportunities to work both in the field and office.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a full clean driving licence required.
The predicted salary is between 30000 - 40000 € per year.
This is a fantastic opportunity for a real "people person" to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues.
- Engage with non-responsive or vulnerable tenants to support rent payment and communication.
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms).
- Gather and relay key information back to the Rent Team.
- Mediating and problem-solving tenant issues to support rent recovery.
- Encourage and support tenants in maintaining or reinstating benefit claims.
- Build rapport and maintain positive relationships with tenants.
- Maintain accurate records of visits and interactions.
- Work closely with the office-based Rent Team to follow through on cases.
Key Requirements
- Strong interpersonal and communication skills.
- Able to collect and deal with outstanding rental payments.
- Able to act in a confident manner with regards to outstanding rental payments.
- Full clean driving license (essential) (own vehicle is preferred).
- Excellent ability to deal with people face to face and over the phone.
- Empathetic but firm approach when dealing with challenging situations.
- Problem-solving mindset with strong initiative.
- IT skills.
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears.
- Knowledge of housing benefits or Universal Credit.
- Experience working with vulnerable individuals.
What's on offer:
- Bonus scheme.
- Opportunity for a company vehicle after probation (or earlier for the right candidate).
- Free parking.
- Fuel cost and mileage covered for work.
Rental Payments Officer (Rent Team) employer: Box Recruitment Group Limited
Join a dynamic and supportive property maintenance company that values its employees and fosters a collaborative work culture. As a Rental Payments Officer, you will enjoy a mix of field and office-based work in London, with opportunities for personal growth and development, including a bonus scheme and the potential for a company vehicle. Our commitment to employee well-being is reflected in our empathetic approach to tenant relations and our focus on building strong, positive connections within the community.
Contact Detail:
Box Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rental Payments Officer (Rent Team)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the property maintenance company. Understand their values and how they support tenants. This will help you connect with the Rent Team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about managing tenant relationships, think of examples from your past where you've successfully communicated or resolved issues with others. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenging situations in the past, especially when dealing with difficult individuals. Highlight your empathetic yet firm approach to resolving issues.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Rental Payments Officer (Rent Team)
Some tips for your application 🫡
Show Your People Skills:Since this role is all about managing tenant relationships, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully communicated with people, especially in challenging situations.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We want to see that you can communicate effectively, so avoid jargon and focus on clarity.
Tailor Your Experience:Make sure to align your previous experiences with the key responsibilities listed in the job description. If you've dealt with rental payments or worked with vulnerable individuals, let us know how that experience makes you a great fit!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Box Recruitment Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Rental Payments Officer. Familiarise yourself with tenant relationship management and the specific challenges that come with it. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this job is all about engaging with tenants, be prepared to share examples of how you've successfully built rapport in previous roles. Think of situations where you've dealt with difficult customers or resolved conflicts, and highlight your empathetic yet firm approach.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you'd handle challenging situations with tenants. Prepare some real-life examples where you've had to mediate issues or support someone in a vulnerable position. This will showcase your problem-solving mindset and initiative.
✨Brush Up on Relevant Knowledge
Familiarise yourself with housing benefits and Universal Credit, as these are key aspects of the role. Being able to discuss these topics confidently will not only impress your interviewers but also show that you're ready to hit the ground running.
