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- Tasks: Support tenants with rental payments and build strong relationships.
- Company: Growing property maintenance company focused on tenant support.
- Benefits: Bonus scheme, free parking, fuel costs covered, and potential company vehicle.
- Other info: Dynamic role with opportunities to engage with diverse communities across London.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a full clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity for a real people person, to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues.
- Engage with non-responsive or vulnerable tenants to support rent payment and communication.
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms).
- Gather and relay key information back to the Rent Team.
- Mediating and problem-solving tenant issues to support rent recovery.
- Encourage and support tenants in maintaining or reinstating benefit claims.
- Build rapport and maintain positive relationships with tenants.
- Maintain accurate records of visits and interactions.
- Work closely with the office-based Rent Team to follow through on cases.
Key Requirements
- Strong interpersonal and communication skills.
- Able to collect and deal with outstanding rental payments.
- Able to act in a confident manner with regards to outstanding rental payments.
- Full clean driving license (essential) (own vehicle is preferred).
- Excellent ability to deal with people face to face and over the phone.
- Empathetic but firm approach when dealing with challenging situations.
- Problem-solving mindset with strong initiative.
- IT skills.
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears.
- Knowledge of housing benefits or Universal Credit.
- Experience working with vulnerable individuals.
What's on offer:
- Bonus scheme.
- Opportunity for a company vehicle after probation (or earlier for the right candidate).
- Free parking.
- Fuel cost and mileage covered for work.
Rental Payments Officer (Rent Team) in London employer: Box Recruitment Group Limited
Contact Detail:
Box Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Payments Officer (Rent Team) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the property maintenance company. Check out their website and social media to see how they interact with tenants and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about managing tenant relationships, think of some scenarios where you might need to mediate or problem-solve. Role-play with a friend or family member to get comfortable with handling tricky conversations. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your empathy! When discussing your experiences, highlight times when you've successfully supported someone in a challenging situation. This will demonstrate your ability to connect with vulnerable individuals and reassure the hiring team that you can handle sensitive issues with care.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds. And remember, if you’re keen on the role, let them know you’re excited about the possibility of joining their Rent Team!
We think you need these skills to ace Rental Payments Officer (Rent Team) in London
Some tips for your application 🫡
Show Your People Skills: Since this role is all about managing tenant relationships, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully communicated with people, especially in challenging situations.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We want to see that you can communicate effectively, so avoid jargon and focus on clarity.
Tailor Your Experience: Make sure to align your previous experiences with the key responsibilities listed in the job description. If you've dealt with rent payments or worked with vulnerable individuals, let us know how that experience makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Box Recruitment Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Rental Payments Officer. Familiarise yourself with tenant relationship management and the importance of communication in resolving payment issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about engaging with tenants, be prepared to share examples of how you've successfully built rapport in previous positions. Think of specific situations where you’ve mediated conflicts or supported individuals in challenging circumstances. This will highlight your interpersonal skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult situations with tenants. Prepare some scenarios where you had to think on your feet and resolve issues effectively. This will show that you have the problem-solving mindset they’re looking for.
✨Demonstrate Empathy and Confidence
In your responses, balance empathy with confidence. You want to convey that you can be understanding towards vulnerable tenants while also being firm when it comes to collecting outstanding payments. Practising this balance will help you come across as a well-rounded candidate.