At a Glance
- Tasks: Manage billing for telecom services and resolve customer queries.
- Company: Growing telecoms business with a supportive team culture.
- Benefits: 28 days holiday, private healthcare, and early finishes on Fridays.
- Other info: Opportunity for professional growth and collaboration across teams.
- Why this job: Join a dynamic team and enhance your admin skills in a thriving industry.
- Qualifications: Strong Excel skills and attention to detail required.
The predicted salary is between 30000 - 36000 £ per year.
£30,000 - £36,000 DOE
Location: Stamford Hill
Hours: Fully office-based role
Monday - Thursday: 9:30am - 6:00pm
Friday: Early finish
Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team.
The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services.
Key Responsibilities- Billing Data Administration
- Monthly billing administration for B2B and B2C customers
- Dealing with customer billing queries over the phone and resolving
- Add and organise data within the billing system
- Monitor and report billing data using internal systems
- Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity
- Import, match and verify data from multiple sources
- Customer Communications
- Generate and send end-of-contract letters to customers
- Handle customer and internal queries via email and telephone professionally
- Produce and dispatch billing and account-related correspondence
- Systems Reporting
- Work with the Abillity billing platform
- Produce internal reports and compile team data for review
- Support the transition from manual to system-led billing processes
- Team Support
- Work closely within a collaborative team environment
- Support colleagues with ad hoc administrative and operational tasks
- Participate in cross-functional communication across the business
- Confident Excel skills including formulas and pivot tables
- Previous billing administration or data-driven administration experience
- Strong attention to detail and organisational skills
- Professional and confident telephone manner
- Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous
- 28 days holiday
- Private healthcare
- Discretionary yearly bonus
- KPI bonus scheme
- Discounted rewards scheme
- Early finish on Fridays
Billing Administrator employer: Box Recruitment Group Limited
Join a dynamic telecoms business in Stamford Hill as a Billing Administrator, where you will thrive in a supportive and collaborative work culture. With competitive benefits including private healthcare, a discretionary bonus scheme, and an early finish on Fridays, this role offers not just a job but a pathway for professional growth and development in a fast-paced environment. Embrace the opportunity to enhance your skills while contributing to a team that values attention to detail and customer service excellence.
Contact Details:
Box Recruitment Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to billing administration. Think about your past experiences and how they relate to the role. We want you to shine when discussing your data handling and customer service skills!
✨Tip Number 3
Show off your Excel skills! If you get the chance, bring examples of reports or data you've worked on in the past. This will demonstrate your confidence with formulas and pivot tables, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Administrator role. Highlight your experience with billing administration and data handling, as well as any relevant customer service skills. We want to see how you fit into our team!
Show Off Your Excel Skills:Since confident Excel skills are a must, don’t forget to mention your experience with formulas and pivot tables. If you've worked with billing or CRM systems like Abillity or Zoho, let us know – it’ll definitely catch our eye!
Be Professional in Communication:As you'll be dealing with customer queries, it's important to showcase your professional telephone manner and written communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team at StudySmarter!
How to prepare for a job interview at Box Recruitment Group Limited
✨Know Your Numbers
As a Billing Administrator, you'll be dealing with data all day. Brush up on your Excel skills, especially formulas and pivot tables, before the interview. Be ready to discuss how you've used these skills in previous roles or projects.
✨Customer Service Savvy
Since you'll be handling customer queries, think of examples where you've provided excellent customer service. Prepare to share specific situations where you resolved issues effectively, showcasing your professional telephone manner.
✨Familiarise with Billing Systems
If you have experience with billing platforms like Abillity or Zoho, make sure to highlight that. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to new software.
✨Team Player Mindset
This role requires collaboration within a team. Think of times when you've supported colleagues or participated in cross-functional projects. Be ready to discuss how you contribute to a positive team environment and help others succeed.
