At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences across multiple departments.
- Company: Join a thriving holiday park resort with a focus on leisure and guest satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, live-in accommodation, and discounts.
- Other info: Great opportunities for long-term progression and personal development.
- Why this job: Be part of a dynamic leadership team driving growth in an exciting industry.
- Qualifications: Experience in senior roles within hospitality or leisure operations is essential.
The predicted salary is between 60000 - 60000 € per year.
We are delighted to be exclusively recruiting for a truly exciting senior leadership opportunity within the holiday park and leisure industry. Our client is a large-scale, highly successful holiday resort operation seeking an experienced and commercially driven Head of Retail & Guest Operations to oversee multiple key revenue-generating departments across the business.
This is a high-profile leadership role requiring a dynamic operator who can lead from the front, inspire large teams, drive commercial performance, and deliver exceptional guest experiences across all areas of the resort. The role would suit an experienced senior leader from a large holiday park, resort, leisure, hospitality, or multi-department retail environment.
The Role
As Head of Retail & Guest Operations, you will take overall responsibility for multiple guest-facing departments across the resort operation, ensuring all teams consistently deliver exceptional standards, commercial performance, and memorable guest experiences. You will oversee both permanent management teams and a large seasonal workforce, playing a key role in the wider operational and strategic direction of the business. This is not just an operational role — the successful candidate will also contribute towards future development plans, new ideas, and wider business growth strategies alongside the senior leadership team.
Departments You Will Oversee
- Food & Beverage
- Retail Shop Operations
- Entertainment Team
- Activities Team
- Arcade Operations
- Pool & Aqua Park Team
Key Responsibilities
- Lead and oversee all retail and guest operations across the resort
- Drive revenue, profitability, and operational performance across all departments
- Manage and develop a permanent management structure including: Assistant Manager, Catering Manager, Entertainment Manager, Watersports Manager
- Lead and motivate a seasonal workforce of up to 150 team members
- Ensure exceptional guest satisfaction and operational standards at all times
- Work closely with the General Manager on wider business strategy and development
- Support the implementation of new ideas, initiatives, and future growth projects
- Manage KPIs, staffing levels, labour controls, and departmental budgets
- Create a positive, engaging, and high-performing culture across the resort
About You
- Previous experience within a senior holiday park, resort, or large-scale leisure operation is essential
- Strong background managing multiple departments within hospitality, retail, entertainment, or leisure
- Proven leadership experience overseeing large seasonal teams
- Commercially driven with strong operational awareness
- Passionate about guest experience and team development
- Strong communicator with excellent organisational skills
- Energetic, hands-on, and highly motivated leader
- Experience within large-scale holiday parks or resort environments highly advantageous
What's On Offer
- £60,000 basic salary
- Bonus scheme
- Live-in accommodation available if required
- Holiday discounts
- Food & beverage discounts
- Long-term progression opportunities
- Senior leadership involvement within an exciting and growing business
For a confidential discussion or to apply today, please contact: jazzy.hextall@boxleisurerecruitment.co.uk
Venue Operations Manager in West Bromwich employer: Box Leisure Recruitment
Join a leading holiday park resort that prioritises employee satisfaction and growth, offering a competitive salary of £60,000 plus bonuses, along with live-in accommodation and generous discounts on holidays and food. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional development within a dynamic team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Operations Manager in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our awesome team!
We think you need these skills to ace Venue Operations Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Venue Operations Manager role. Highlight your experience in managing multiple departments and leading large teams, as these are key aspects of the job. We want to see how your background aligns with the exciting challenges at our holiday park!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for guest experiences and team development. Share specific examples of how you've driven commercial performance in previous roles. We love seeing your personality come through!
Showcase Your Leadership Skills:In your application, emphasise your leadership experience. Talk about how you've motivated teams and improved operational standards. We’re looking for someone who can inspire others and create a positive culture, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Box Leisure Recruitment
✨Know the Business Inside Out
Before your interview, make sure you research the holiday park and leisure industry thoroughly. Understand their operations, guest experience strategies, and recent developments. This knowledge will help you demonstrate your passion for the role and show that you're ready to contribute to their success.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in previous roles. Highlight your ability to inspire and motivate large groups, especially in a seasonal context. Use metrics to illustrate your impact on revenue and guest satisfaction, as this aligns perfectly with the expectations for the Head of Retail & Guest Operations.
✨Emphasise Guest Experience
Since the role focuses heavily on delivering exceptional guest experiences, be ready to discuss your approach to customer service. Share stories that showcase your commitment to guest satisfaction and how you've implemented initiatives that improved the overall experience in past positions.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company's future plans, team dynamics, and operational challenges. This not only shows your interest but also helps you gauge if the company culture aligns with your values and leadership style.
