At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences across multiple departments.
- Company: Join a thriving holiday park resort with a focus on leisure and guest satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, live-in accommodation, and discounts.
- Other info: Great opportunities for long-term career progression in a vibrant setting.
- Why this job: Be part of a dynamic leadership team driving growth in an exciting industry.
- Qualifications: Experience in senior roles within hospitality or leisure environments is essential.
The predicted salary is between 60000 - 60000 € per year.
We are delighted to be exclusively recruiting for a truly exciting senior leadership opportunity within the holiday park and leisure industry. Our client is a large-scale, highly successful holiday resort operation seeking an experienced and commercially driven Head of Retail & Guest Operations to oversee multiple key revenue-generating departments across the business.
This is a high-profile leadership role requiring a dynamic operator who can lead from the front, inspire large teams, drive commercial performance, and deliver exceptional guest experiences across all areas of the resort. The role would suit an experienced senior leader from a large holiday park, resort, leisure, hospitality, or multi-department retail environment.
The Role
As Head of Retail & Guest Operations, you will take overall responsibility for multiple guest-facing departments across the resort operation, ensuring all teams consistently deliver exceptional standards, commercial performance, and memorable guest experiences. You will oversee both permanent management teams and a large seasonal workforce, playing a key role in the wider operational and strategic direction of the business. This is not just an operational role — the successful candidate will also contribute towards future development plans, new ideas, and wider business growth strategies alongside the senior leadership team.
Departments You Will Oversee
- Food & Beverage
- Retail Shop Operations
- Entertainment Team
- Activities Team
- Arcade Operations
- Pool & Aqua Park Team
Key Responsibilities
- Lead and oversee all retail and guest operations across the resort
- Drive revenue, profitability, and operational performance across all departments
- Manage and develop a permanent management structure including: Assistant Manager, Catering Manager, Entertainment Manager, Watersports Manager
- Lead and motivate a seasonal workforce of up to 150 team members
- Ensure exceptional guest satisfaction and operational standards at all times
- Work closely with the General Manager on wider business strategy and development
- Support the implementation of new ideas, initiatives, and future growth projects
- Manage KPIs, staffing levels, labour controls, and departmental budgets
- Create a positive, engaging, and high-performing culture across the resort
About You
- Previous experience within a senior holiday park, resort, or large-scale leisure operation is essential
- Strong background managing multiple departments within hospitality, retail, entertainment, or leisure
- Proven leadership experience overseeing large seasonal teams
- Commercially driven with strong operational awareness
- Passionate about guest experience and team development
- Strong communicator with excellent organisational skills
- Energetic, hands-on, and highly motivated leader
- Experience within large-scale holiday parks or resort environments highly advantageous
What's On Offer
- £60,000 basic salary
- Bonus scheme
- Live-in accommodation available if required
- Holiday discounts
- Food & beverage discounts
- Long-term progression opportunities
- Senior leadership involvement within an exciting and growing business
For a confidential discussion or to apply today, please contact: jazzy.hextall@boxleisurerecruitment.co.uk
Venue Operations Manager employer: Box Leisure Recruitment
Join a leading holiday park resort that prioritises employee satisfaction and growth, offering a competitive salary of £60,000 plus bonuses, along with live-in accommodation and generous discounts on holidays and food. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional development and leadership involvement in a dynamic environment dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on that perfect Venue Operations Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to speak about your past experiences, highlight how you've successfully managed teams and driven performance. Use specific examples that demonstrate your ability to inspire and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can bring their unique flair to our team. Let’s make it happen together!
We think you need these skills to ace Venue Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Venue Operations Manager role. Highlight your leadership experience and any relevant achievements in hospitality or leisure to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest experiences and how you can drive commercial performance. Be genuine and let your personality come through.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've motivated teams and improved operations in previous roles. We love to see how you inspire others!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Box Leisure Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s operations and values. Understand their guest experience philosophy and how they drive revenue across departments. This knowledge will help you demonstrate your fit for the role and show that you're genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in previous roles. Highlight specific instances where you motivated staff, improved operational performance, or enhanced guest satisfaction. This will illustrate your capability to inspire and manage a diverse workforce.
✨Be Ready with Ideas
Think about innovative strategies you could bring to the table. Whether it’s enhancing guest experiences or improving departmental efficiencies, having fresh ideas ready to discuss will set you apart as a forward-thinking candidate who can contribute to future growth.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s future plans, team dynamics, and operational challenges. This not only shows your interest but also helps you gauge if the company culture aligns with your values and leadership style.
