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- Tasks: Support tenants with rental payments and build strong relationships.
- Company: Growing property maintenance company focused on tenant support.
- Benefits: Bonus scheme, company vehicle, free parking, and fuel coverage.
- Other info: Dynamic role with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a confident approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity for a real "people person" to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues.
- Engage with non-responsive or vulnerable tenants to support rent payment and communication.
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms).
- Gather and relay key information back to the Rent Team.
- Mediating and problem-solving tenant issues to support rent recovery.
- Encourage and support tenants in maintaining or reinstating benefit claims.
- Build rapport and maintain positive relationships with tenants.
- Maintain accurate records of visits and interactions.
- Work closely with the office-based Rent Team to follow through on cases.
Key Requirements
- Strong interpersonal and communication skills.
- Able to collect and deal with outstanding rental payments.
- Able to act in a confident manner with regards to outstanding rental payments.
- Full clean driving license (essential) (own vehicle is preferred).
- Excellent ability to deal with people face to face and over the phone.
- Empathetic but firm approach when dealing with challenging situations.
- Problem-solving mindset with strong initiative.
- IT skills.
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears.
- Knowledge of housing benefits or Universal Credit.
- Experience working with vulnerable individuals.
What's on offer
- Bonus scheme.
- Opportunity for a company vehicle after probation (or earlier for the right candidate).
- Free parking.
- Fuel cost and mileage covered for work.
Rental Payments Officer (Rent Team) employer: Box Leisure Recruitment
Contact Detail:
Box Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Payments Officer (Rent Team)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the property maintenance company. Understanding their values and how they interact with tenants can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your people skills! Since this role is all about managing tenant relationships, think of examples from your past where you've successfully resolved issues or built rapport. We want to see that you can handle challenging situations with empathy and confidence.
✨Tip Number 3
Be ready to problem-solve on the spot! During interviews, you might be asked how you'd handle specific tenant scenarios. Brush up on your problem-solving techniques and be prepared to share your thought process. It shows initiative and that you can think on your feet!
✨Tip Number 4
Apply through our website! Not only does it streamline the process, but it also shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step to connect directly with us!
We think you need these skills to ace Rental Payments Officer (Rent Team)
Some tips for your application 🫡
Show Your People Skills: Since this role is all about managing tenant relationships, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully communicated with people, especially in challenging situations.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We want to see your personality shine through, but clarity is key—especially when it comes to your experience and skills relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Rental Payments Officer role. Mention any relevant experience with housing benefits or working with vulnerable individuals if you have it.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Box Leisure Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rental Payments Officer. Familiarise yourself with common issues tenants face regarding rental payments and how to resolve them. This will show your potential employer that you're proactive and genuinely interested in helping tenants.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully communicated with people in the past. Think of times when you’ve dealt with difficult situations or helped someone in need. This will highlight your interpersonal skills and empathy.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a non-responsive tenant. Practice your responses to these types of questions, focusing on your problem-solving approach and how you would mediate issues. This will demonstrate your ability to think on your feet.
✨Dress the Part
Even if the company has a casual dress code, it’s always best to dress smartly for an interview. It shows respect for the opportunity and helps create a positive first impression. Plus, looking professional can boost your confidence!