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- Tasks: Welcome guests and create unforgettable holiday experiences while managing enquiries.
- Company: Join a vibrant team in a beautiful Cumbria location.
- Benefits: Enjoy on-site parking, competitive pay, and a friendly work environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Be the face of fun holidays and make lasting memories for families.
- Qualifications: Customer service experience and a positive, approachable attitude.
The predicted salary is between 27400 - 27400 £ per year.
Salary: £13.21 per hour
Duration: Permanent
Hours: 37.5 hours per week
Location: Cumbria
Job Type: Full-time
Duties will include:
- Front of house checking in / out of guests, creating great holiday memories for families
- Liaising with park teams, to provide the best holiday experience for our guests
- Dealing with enquiries from internal and external customers
- Reception duties, resolving guest queries and answering the telephone and online enquiries
- Ensuring all paperwork is managed and organised well
- Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them
- Cash handling
- Processing payments
- To undergo specific training as indicated by the Manager as and when required
- Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
- Comply with company policies, rules and procedures at all times
- Any other duties as required by your line manager commensurate with your role
Key Requirements and Skills:
- Previous experience in a similar environment would be a distinct advantage.
- An excellent telephone manner
- Good time management
- Great customer service skills
- Computer literate
- A friendly and approachable personality
- Dependability
Benefits:
- On-site parking
Schedule: 8 hour shift
Receptionist employer: Box Leisure Recruitment
Contact Detail:
Box Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they offer can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with guests, think of scenarios where you might need to resolve queries or handle complaints. Role-playing these situations can boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Wear something smart and approachable to show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you’ve created great experiences for guests in the past, so share specific examples that showcase your friendly and approachable personality.
Keep It Organised: Since the role involves managing paperwork and resolving queries, it’s a good idea to demonstrate your organisational skills. Mention any systems or methods you use to stay on top of tasks and ensure everything runs smoothly.
Be Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Box Leisure Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the duties of a receptionist. Familiarise yourself with front-of-house operations, guest check-in/out processes, and how to handle enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this job is all about creating great holiday memories, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved queries or went above and beyond for a guest.
✨Practice Your Telephone Manner
An excellent telephone manner is crucial for this role. Consider doing mock phone calls with a friend to practice your tone, clarity, and friendliness. This will help you feel more confident when answering calls during the interview.
✨Be Organised and Dependable
Highlight your time management and organisational skills during the interview. You might want to mention any systems or tools you use to stay organised, as well as how you ensure dependability in your work. This will show that you can handle the paperwork and cash handling aspects of the job effectively.