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- Tasks: Manage front of house operations, ensuring top-notch customer service and team management.
- Company: Join a newly restored venue in Chigwell, set in a beautiful public park.
- Benefits: Enjoy free gym membership, annual leave, and a company pension scheme.
- Why this job: Be part of an exciting new project and help shape a vibrant community space.
- Qualifications: Experience in customer service and team leadership is essential; barista skills are a plus.
- Other info: This is a hands-on role with opportunities for growth and development.
Located within a scenic public park, our client's newly restored venue comprises a café, events space, farm and other public areas. Recently opened to the public after a year of work, they are working on bringing this new project to life with a brand new team and a unique opportunity to help put Hainault Forest firmly on the map.
We are looking for someone experienced in delivering all aspects of a busy Front of House operation and passionate about all things customer service. You will have the opportunity to work on developing new retail and hospitality service delivery and processes in a brand new venue with state-of-the-art equipment at your disposal. You should have experience managing medium-sized teams, customer service environments, F&B services and be keen to learn and progress with us as we grow. This is a hands-on role; you will be the most crucial part of our front of house operations, involved in coffee/food preparation and general service, ensuring all areas are fully staffed, maintained and service delivery provided to a very high standard.
Job role:
- Opening and closing of the venue with H&S, security and customer/staff welfare as the utmost priority, keyholder with on-call responsibilities
- Work closely with Venue Manager and Events Coordinator on developing and delivering all events
- Ordering and stock control
- Till reconciliations
- Recruiting, training and managing hospitality team
- Responsible for the day-to-day delivery of customer services for the café as well as for a wide range of events, including corporate meetings, birthday parties and wedding receptions
- Ensure café and customer areas are clean and tidy to the highest standards and all checklists followed
- Ensure HACCP, COSHH and other H&S regulations are followed at all times
- Ensure all equipment is maintained and used safely and in line with instructions
- Assist with any other task within the scope of the role as required
Essential requirements:
- Customer service, hospitality and events delivery experience
- Experience in leading and developing teams in demanding customer-facing environments
- Barista experience beneficial
- Food safety, allergens, HACCP, COSHH understanding
- Ability to work as part of a team and on own initiative
- Ability to follow instruction and execute to the highest standards
- Flexible with working patterns
In return, we can offer the successful candidate a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme and GP referral scheme. In addition, we offer our staff free gym, swim and spa membership at all company sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.
If you wish to proceed with an application or have any questions, please do give me a call or send me an email.
Complex Manager employer: Box Leisure Recruitment
Contact Detail:
Box Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Manager
✨Tip Number 1
Familiarise yourself with the specific customer service standards and expectations in the hospitality industry. Understanding what makes a great front of house experience will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the leisure and hospitality sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Complex Manager role.
✨Tip Number 3
Research the venue and its offerings thoroughly. Knowing the café's menu, upcoming events, and the overall vision for Hainault Forest will demonstrate your genuine interest and enthusiasm during discussions.
✨Tip Number 4
Prepare to discuss your leadership style and experiences managing teams in high-pressure environments. Be ready to share specific examples of how you've successfully led a team to deliver exceptional customer service.
We think you need these skills to ace Complex Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, hospitality, and events delivery. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role of Complex Manager. Mention how your skills align with the job requirements and express your eagerness to contribute to the new venue's success.
Highlight Relevant Experience: In your application, be sure to detail your experience with food and beverage services, as well as any barista skills you possess. This will show that you are well-prepared for the hands-on aspects of the role.
Showcase Your Team Management Skills: Provide examples of how you've successfully recruited, trained, and managed teams in previous roles. Highlight your ability to work collaboratively and lead by example, which is crucial for this position.
How to prepare for a job interview at Box Leisure Recruitment
✨Showcase Your Customer Service Passion
As a Complex Manager, your role revolves around customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering exceptional service.
✨Highlight Team Management Experience
Discuss your experience in managing medium-sized teams. Share insights on how you motivate and develop team members, as well as any challenges you've faced and how you overcame them. This will show your potential employer that you're capable of leading a diverse team effectively.
✨Familiarise Yourself with Health and Safety Regulations
Since the role involves ensuring compliance with HACCP, COSHH, and other health and safety regulations, brush up on these topics before the interview. Being knowledgeable about these standards will reflect your readiness to maintain a safe environment for both staff and customers.
✨Prepare for Hands-On Scenarios
Expect to discuss hands-on scenarios related to food and beverage preparation, as well as general service. Think of examples where you've successfully managed busy front-of-house operations, and be ready to explain how you would handle similar situations in this new venue.
