Complex Manager

Box Leisure Recruitment

Role: Complex Manager

Location: Chigwell

Salary: £31,134

Contract: Perm

Located within a scenic public park, our client’s newly restored venue comprising of a café, events space, farm and other public areas. Recently opened to the public after a year of work, they are working on bringing this new project to life with a brand new team and a unique opportunity to put our location on the map.

We are looking for someone experienced in delivering all aspects of a busy Front of House operation and passionate about all things customer service. You’ll have the opportunity to develop new retail and hospitality service delivery and processes in a brand‑new venue with state‑of‑the‑art equipment at your disposal. You should have experience with managing medium‑size teams, customer service environments, F&B services and be keen to learn and progress with us as we grow.

This is a hands‑on role; you will be the most crucial part of our front‑of‑house operations. You will be involved in coffee/food preparation and general service, ensuring all areas are fully staffed, maintained and that service delivery is provided to a very high standard.

Job Role

• Opening and closing of the venue with H&S, security and customer/staff welfare is the upmost priority, keyholder with on‑call responsibilities
• Work closely with Venue Manager and Events Coordinator on developing and delivering all events
• Ordering and stock control
• Till reconciliations
• Recruiting, training and managing hospitality team
• Responsible for the day‑to‑day delivery of customer services for the café as well as for a wide range of events, including corporate meetings, birthday parties and wedding receptions
• Ensure café and customer areas are all clean and tidy to the highest standards and all checklists are followed
• Ensure HACCAP, COSHH and other H&S regulations are followed at all times
• Ensure all equipment is maintained and used safely and in line with instructions
• Assist with any other task within scope of the role as required

Essential Requirements

• Customer service, hospitality and events delivery experience
• Experience in leading and developing teams in demanding customer‑facing environment
• Barista experience beneficial
• Food safety, allergens, HACCAP, COSHH understanding
• Ability to work as part of the team and on own initiative
• Ability to follow instruction and execute to the highest standards
• Flexible with working patterns

In return, we can offer the successful candidate a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme and GP referral scheme. In addition, we offer our staff free gym, swim and spa membership at all company sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.