Unified Communications Engineer

Unified Communications Engineer
£34,000 Basic Salary
Travel across the UK, including International travel(expenses paid)
Permanent position
Our Client are expanding, and they\’re looking for a talented Unified Communications Engineer to join their growing team. This is a fantastic opportunity for someone with a strong technical background in communications, networking, and installation, who takes pride in delivering high-quality solutions and providing excellent customer service.
Role Overview
As a Unified Communications Engineer, you will:

• Occasionally work from their office, providing technical assistance to the support desk and presales team.
• Update and manage support and project tickets, ensuring accurate documentation.
• Travel to client sites across the UK to carry out installations, surveys, upgrades, and fault resolution.
• Deliver high standards of customer service, representing their company in a professional and approachable manner.
• Collaborate effectively with colleagues, demonstrating initiative and the ability to work under pressure when required.
• Clear and confident communication skills, both written and verbal.
• Flexibility to travel and occasionally work away from home.
• Excellent team player with the ability to also work independently.

Essential Experience & Skills
Looking for someone with proven experience in:

• CCTV installation and configuration.
• On-premises and hosted phone systems (Yeastar experience is a strong advantage).
• Audio-visual system installation and configuration.
• Structured cabling (Cat5/6/6a) including termination, testing, and fault-finding.
• Wi-Fi and networking knowledge (Unifi, TP-Link, Meraki, or equivalent).
• Router, switch, and firewall configuration (basic to intermediate).
• Microsoft 365 & Teams integration with telephony/UC platforms.
• Producing site surveys and technical documentation.
• Troubleshooting across multiple platforms with a methodical approach.
• Full Uk Driving License

Desirable (but not essential)

• Understanding of cloud-based UC solutions and VoIP protocols (SIP, RTP, etc.).
• Exposure to access control systems.
• Current CSCS/ECS card or equivalent.

What they offer

• Competitive salary (based on experience).
• Company van and fuel card.
• Overtime opportunities.
• Ongoing training and certification.
• The chance to work on exciting, varied projects across the UK.
• A supportive team and clear opportunities for career progression.
• Private Medical Scheme
• Company Pension
• Team Building/Social Events

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