At a Glance
- Tasks: Support tenants with rent issues and build strong relationships.
- Company: Growing property maintenance company focused on tenant support.
- Benefits: Bonus scheme, free parking, fuel costs covered, and potential company vehicle.
- Other info: Opportunity to work closely with a supportive team and grow your career.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a full clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity for a real "people person" to support the Rent Team of this growing property maintenance company. You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Dealing with rent arrears is a key part of the role and will include:
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues
- Engage with non-responsive or vulnerable tenants to support rent payment and communication
- Chase outstanding rental payments
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
- Gather and relay key information back to the Rent Team
- Mediating and problem-solving tenant issues to support rent recovery
- Encourage and support tenants in maintaining or reinstating benefit claims
- Build rapport and maintain positive relationships with tenants
- Maintain accurate records of visits and interactions
- Work closely with the office-based Rent Team to follow through on cases
Key Requirements
- Strong interpersonal and communication skills
- Full clean driving license (essential) (own vehicle is preferred)
- Able to act in a confident manner with regards to outstanding rental payments
- Previous rental payments collection experience would be ideal
- Excellent ability to deal with people face to face and over the phone
- Knowledge of Universal Credit and other benefits
- Problem-solving mindset with strong initiative
- IT skills
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears
- Knowledge of housing benefits or Universal Credit
- Experience working with vulnerable individuals
What's on offer:
- Bonus scheme
- Opportunity for a company vehicle after probation (or earlier for the right candidate)
- Free parking
- Fuel cost and mileage covered for work
Rent Arrears Officer employer: Box Leisure Recruitment Ltd
Join a dynamic and supportive property maintenance company that values its employees and fosters a collaborative work culture. As a Rent Arrears Officer, you will not only have the opportunity to make a meaningful impact on tenants' lives but also benefit from a bonus scheme, potential company vehicle, and covered fuel costs. With a focus on employee growth and development, this role offers a rewarding career path in a vibrant London setting.
Contact Details:
Box Leisure Recruitment Ltd Recruitment Team
