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- Tasks: Assist customers with queries via phone, email, and online channels.
- Company: Respected clothing retailer with a focus on excellent customer service.
- Benefits: Competitive salary, bonus scheme, generous holiday, and staff discounts.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 26750 - 28000 £ per year.
Working in the head office of this well-respected clothing retailer, your role will involve dealing with customer queries and telephone queries. You will work within the operations team which focuses on delivering excellent customer service. You will act as a key point of contact for customers across phone, email, and digital channels, supporting with enquiries, orders, and issue resolution. Working closely with operations, dispatch, and warehouse teams, you will help ensure a smooth and efficient customer experience.
Duties include:
- Handle incoming customer calls professionally and efficiently
- Respond to customer emails promptly and accurately
- Deal with customer queries via phone, email, and website queries
- Support customers with placing orders and navigating the website
- Manage a high volume of customer enquiries across multiple channels
- Handle returns, refunds, item, and delivery queries
- Resolve issues including faulty, missing, or delayed orders
- Escalate complex or sensitive cases where required
- Provide assistance to customers who may need support with online purchasing
- Maintain accurate records across internal systems
- Flag potential product or website issues that contribute to returns
- Log faulty goods and coordinate next steps with the warehouse and management
- Keep customers informed throughout the resolution process
- Support click and collect communications
- Maintain accurate records within Shopify and internal systems
Working Pattern:
- Standard hours: 9:00am - 5:00pm
- Flexibility to cover between 8:00am - 6:00pm where required
- Monday - Friday, with potential move to a 6-day operation
- Peak season (Oct, Nov, Dec) may require weekend working on a rota basis
To apply you will have:
- Previous customer service experience (phone and email)
- Customer services within ecommerce/retail would be preferred but not essential
- Confident and professional communication skills
- Fluent English language, both written and verbal
- Strong attention to detail and accuracy
- Able to work in a fast-paced, high-volume environment
- Calm, resilient, and solution-focused
- Good IT and systems skills
What's on Offer:
- £26,750 - £28,000 salary
- Company bonus scheme
- 28 days holiday, after 2 years increases by 1 day to 29 days and each year up to 33 days plus bank holiday
- Free parking
- Heavily discounted purchases on clothing and accessories
Customer Service Assistant employer: Box Leisure Recruitment Ltd
Contact Detail:
Box Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the retailer's values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries over the phone and email, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved customer issues in the past. Highlighting your calm and solution-focused approach will make you stand out as a candidate who can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll be one step closer to landing that Customer Service Assistant role!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Assistant role. Highlight any previous customer service experience, especially in retail or e-commerce, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the way we communicate with our customers.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your written communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other fantastic opportunities we have available!
How to prepare for a job interview at Box Leisure Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the clothing retailer. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or assisting with online orders. Prepare responses that highlight your problem-solving skills and ability to stay calm under pressure. Role-playing these scenarios with a friend can be super helpful!
✨Show Off Your Communication Skills
Since you'll be dealing with customers via phone, email, and digital channels, it's crucial to demonstrate your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Highlight Your Attention to Detail
In a fast-paced environment, attention to detail is key. Share examples from your previous experience where your meticulous nature helped resolve issues or improve processes. This will reassure the interviewer that you can handle the high volume of enquiries accurately.