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- Tasks: Teach swimming to babies and young children while providing excellent customer support.
- Company: Join a well-established team dedicated to nurturing young swimmers and their parents.
- Benefits: Enjoy fixed hours, ongoing training, and a supportive work environment.
- Why this job: Make a positive impact on families while enjoying a varied role in teaching and customer service.
- Qualifications: GCSE in English required; swim teaching qualifications preferred but can be provided.
- Other info: Driving licence preferred for easy travel to multiple pool locations.
The predicted salary is between 20400 - 40800 £ per year.
We are looking to recruit a salaried mixed teaching and customer support role to join our well-established team. We are looking for someone who is mature and confident with parents, babies and young children. Proactive in all areas of the role, happy to train and committed to always looking at ways to motivate swimmers, parents and the team as a whole.
Candidates need to have the ability to be a good communicator and to motivate young swimmers and their parents to gain confidence and skills. This role will suit someone who likes variety in their role between teaching and customer services and wants a salaried employed role. We provide training for swim certificates to the right candidate if needed, ongoing CPDs, RLSS swim teachers certificate and DBS checks as well as full training and induction into our Aqua Babies programme.
Responsibilities- Customer support: Candidate needs to be confident in supporting customers both new and long term with class bookings, movement and any questions they may have. This will be based at our office and at pools. This customer support can be over the phone, email and face to face.
- The role will include talking to new parents interested in joining our swim program and confirming those bookings (sales to customers who have expressed an interest and have given us their information).
- Experience with using systems is preferable. Experience of using Go High Level is also an advantage.
- Teachers will teach our specific program to groups of parents with babies, parents with toddlers and also children aged 3-7 the STA Stanley levels.
- We run classes in small hydrotherapy pools including our own pool The Aqua Babies Centre, Timperley and teachers need to be able to travel to this pool as well as West Didsbury, Bramhall and Openshaw.
- GCSE or equivalent in English C grade or above.
- Preferred qualifications: STA Award in swimming teaching, STA baby and pre-school swimming, RLSS National Rescue award for swimming teachers. All can be provided for the right candidate (pay rate will reflect the training status initially).
- Driving Licence and own use of car preferred and must be in place within 12 months of employment to enable travel to all pools easily.
As a member of our team you will be fully trained and inducted into our program, you will also have a mentor to support your initial terms with us.
Contact Detail:
Box Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care / Baby & Pre-school Swim Teacher
✨Tip Number 1
Familiarise yourself with the Aqua Babies programme and the specific teaching methods used for babies and toddlers. This will not only show your commitment to the role but also help you engage confidently with parents during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries from new parents. Being able to demonstrate your ability to communicate effectively and supportively will set you apart from other candidates.
✨Tip Number 3
If you have experience with Go High Level or similar systems, be ready to discuss this in detail. Highlighting your familiarity with these tools can give you an edge, as they are preferred for this role.
✨Tip Number 4
Show your enthusiasm for ongoing training and development. Mention any relevant certifications you have or express your eagerness to obtain the STA Award and RLSS National Rescue award, as this demonstrates your commitment to professional growth.
We think you need these skills to ace Customer Care / Baby & Pre-school Swim Teacher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teaching, especially with young children. Include any qualifications related to swimming instruction or child care that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with babies and young children. Mention specific experiences where you motivated parents and children, and express your enthusiasm for the role and the training opportunities offered.
Highlight Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively interacted with parents and children in previous roles, whether through face-to-face conversations, phone calls, or emails.
Show Willingness to Learn: Mention your eagerness to undergo training and development. Highlight any previous training you've completed and express your commitment to gaining the necessary swim teaching qualifications if you don't already have them.
How to prepare for a job interview at Box Leisure Recruitment Ltd
✨Show Your Passion for Teaching
Make sure to express your enthusiasm for teaching young children and working with parents. Share any relevant experiences you have had in similar roles, as this will demonstrate your commitment and suitability for the position.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of interaction with parents and children, highlight your communication skills during the interview. Be prepared to discuss how you would handle various scenarios, such as addressing concerns from parents or motivating young swimmers.
✨Familiarise Yourself with the Programme
Take some time to research the Aqua Babies programme and understand its objectives. Being knowledgeable about the programme will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask the interviewers about the team dynamics, training opportunities, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
