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- Tasks: Assist customers with queries via phone, email, and online channels.
- Company: Respected clothing retailer with a focus on excellent customer service.
- Benefits: Competitive salary, bonus scheme, generous holiday, and staff discounts.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Previous customer service experience preferred; strong communication skills essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 26750 - 28000 £ per year.
Working in the head office of this well-respected clothing retailer, your role will involve dealing with customer queries and telephone queries. You will work within the operations team which focuses on delivering excellent customer service. You will act as a key point of contact for customers across phone, email, and digital channels, supporting with enquiries, orders, and issue resolution. Working closely with operations, dispatch, and warehouse teams, you will help ensure a smooth and efficient customer experience.
Duties include:
- Handle incoming customer calls professionally and efficiently
- Respond to customer emails promptly and accurately
- Deal with customer queries via phone, email, and website queries
- Support customers with placing orders and navigating the website
- Manage a high volume of customer enquiries across multiple channels
- Handle returns, refunds, item, and delivery queries
- Resolve issues including faulty, missing, or delayed orders
- Escalate complex or sensitive cases where required
- Provide assistance to customers who may need support with online purchasing
- Maintain accurate records across internal systems
- Flag potential product or website issues that contribute to returns
- Log faulty goods and coordinate next steps with the warehouse and management
- Keep customers informed throughout the resolution process
- Support click and collect communications
- Maintain accurate records within Shopify and internal systems
Working Pattern:
Standard hours: 9:00am - 5:00pm. Flexibility to cover between 8:00am - 6:00pm where required Monday to Friday, with potential move to a 6-day operation. Peak season (Oct, Nov, Dec) may require weekend working on a rota basis.
To apply you will have:
- Previous customer service experience (phone and email)
- Customer services within ecommerce/retail would be preferred but not essential
- Confident and professional communication skills
- Fluent English language, both written and verbal
- Strong attention to detail and accuracy
- Able to work in a fast-paced, high-volume environment
- Calm, resilient, and solution-focused
- Good IT and systems skills
What's on Offer:
- £26,750 - £28,000 salary
- Company bonus scheme
- 28 days holiday, after 2 years increases by 1 day to 29 days and each year up to 33 days plus bank holiday
- Free parking
- Heavily discounted purchases on clothing and accessories
Customer Service Assistant in Ambleside employer: Box Leisure Recruitment Ltd
Contact Detail:
Box Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Ambleside
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries over the phone and email, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Assistant in Ambleside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Assistant role. Highlight any previous customer service experience, especially in ecommerce or retail, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us and how your skills can help enhance our customer service. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since you'll be dealing with customer queries over the phone and via email, make sure your application showcases your confident and professional communication style. We love clear and concise writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Box Leisure Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the clothing retailer. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or assisting with online orders. Prepare responses that highlight your problem-solving skills and ability to stay calm under pressure. Role-playing these scenarios with a friend can be super helpful!
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be ready to demonstrate your verbal and written skills. During the interview, speak clearly and confidently, and if asked to write an email response, keep it professional yet friendly. This will reflect how you would interact with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the customer service team currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.