Maintenance & head housekeeping couple in London

New acquisition, great opportunity, for a maintenance and housekeeping supervisor couple with accommodation
Full Job Description
We are looking for a couple to join our clients team up in Perthshire, to complete both Head of Housekeeping tasks and Maintenance duties.

Key duties will include:
Head of Housekeeping Job Purpose
As Head of Housekeeping you will be responsible for maintaining a high standard of hygiene and cleanliness in all accommodation, ensuring stock levels are maintained, Inspecting and signing off the cleaning of accommodation, and actively cleaning.
Key Responsibilities / Duties:
Head of Housekeeping
Day to day management of and supervising of cleaners, to check that holiday lets are cleaned, ensuring checklists are completed
Day to day management of third party cleaners
Cleaning as and when required
Ensuring all standards are maintained to the highest level
Ensure customers and guests receive an efficient, friendly and consistently high standard of service. This includes reporting any defects
To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to the Group standard
Drawing up a shift rota for team members
Training new employees to ensure they understand the required standard of service
To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to the Group standard using checklist
Create a guest focused culture within housekeeping
To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock
Checking for faults or damage and arranging repairs and routine maintenance work and note on checklist
Checking any faults, damage and repairs noted on checklists have been rectified prior to the arrival of guests
Making sure staff work to health and safety rules
Helping cleaners clean lodges during busy times
To undergo specific training as indicated by the Manager as and when required
Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
Comply with company policies, rules and procedures at all times
Any other duties as required by your line manager commensurate with your role
Skills required:
Previous experience in a similar environment would be a distinct advantage
An excellent telephone manner
Good time management
Great customer service skills
Detail oriented
Computer literate
Approachable and friendly
Can work under pressure
Education / Experience:
The right to work in the UK
Experience of planning & organising projects
You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences
You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
Holiday park experience desirable but not essential

Maintenance:
To undertake gas deliveries, as required, in line with Company policy
To assist with the maintenance of the buildings, holiday homes, grounds, fences, public areas and development sites as directed by the Operations Manager
DIY duties, including making repair and attending to burst pipes.,
To note and report any work requiring attention line manager as soon as possible (e.g. burst pipes, dangerous steps, paths and services, etc.)
Ensure all chargeable work undertaken is reported for invoicing in line with Company procedure and followed through approval from purchasing manager
Assist with minor repairs and other maintenance activities in line with your skills and professional competence such as drain downs and siting's along with basic grass cutting
To assist in the implementation of legal and/or site rules in a diplomatic way and reporting failure to comply (e.g. speeding vehicles, dogs not on leads etc.) and any other reasonable requests from General Manager
To serve the public in the most courteous and efficient manner including effective handling of enquiries and complaints, ensuring issues are reported in accordance with company instructions
Complete on-call, out of hours work
Any other duties as required by your line manager commensurate with your role.
Skills and Qualifications Required:
Previous experience in a similar environment would be a distinct advantage
DIY experience is a requirement for the Warden position
An excellent telephone manner
Good time management
Great customer service skills
Detail oriented
Computer literate
Approachable and friendly
Can work under pressure
Previous housekeeping supervisory or management experience is essential.
Experience within a holiday park, hotel, resort or similar accommodation environment is highly desirable.
Basic plumbing and basic electrical experience
Qualifications:
Maintenance candidate must have a Full UK driving license
The right to work in the UK
Experience of planning & organising projects
You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences
You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
Holiday park experience desirable but not essential
Accommodation is available.

Holiday park experience is a must

Contact

INDL