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- Tasks: Support sales and customer communications while ensuring a smooth shopping experience.
- Company: The Box, a vibrant retail brand focused on customer engagement.
- Benefits: Flexible freelance role with hands-on experience in a dynamic environment.
- Other info: Perfect for those looking to gain practical experience during peak sales periods.
- Why this job: Join a fun team and enhance your skills in sales and communication.
- Qualifications: Experience in retail or customer service with strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
The Box is looking for a freelance Communications & Sales Assistant to support during sales periods, combining on‑floor sales/operations support with daily customer communications across email and social channels. The Communications & Sales Assistant role is hands‑on and customer‑facing, ensuring the shop floor is sale‑ready, daily trading runs smoothly, and customer enquiries/orders are handled promptly and professionally.
Customer Communications (Email, Social & Messaging)
- Check and manage the info@ inbox daily, responding to customer enquiries in line with brand tone and guidance.
- Monitor and respond to Instagram DMs daily.
- Engage with WhatsApp communications for personal shopping support when appropriate.
- Escalate sensitive issues (e.g., complaints, refunds, VIP requests, stock disputes) to management promptly.
Set Up & Sales Floor Support
- Assist with floor setup ahead of sales: merchandising support, pricing, signage, and general preparation.
- Provide high‑quality customer service during sales events.
- Support floor management and day‑to‑day operational tasks during trading.
- Complete end‑of‑day (EOD) procedures and support till management, as directed.
- Support management with ad‑hoc tasks as required during peak periods.
Shipping & Order Support
- Check for DPD/online orders where required.
- Packing orders accurately and safely, prepare shipments, and drop parcels at the Post Office.
- Share tracking details with clients clearly and promptly.
- Maintain basic logs/updates so management can track what has shipped and what is pending.
Qualifications
- Proven experience in retail sales support, customer service, or shop‑floor operations.
- Confident, professional written communication, e.g. email and social messaging.
- Strong attention to detail (pricing, signage, packing accuracy, tracking details).
- Able to work calmly and efficiently during busy sales periods.
- Reliable, punctual, and able to follow management direction and brand standards.
Beneficial
- Experience posting on Instagram for a retail/brand.
Communications & Sales Assistant in London employer: Box Inc
Contact Detail:
Box Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications & Sales Assistant in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, values, and tone of voice. This will help you communicate effectively with customers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios, like a complaint or a tricky question. Being prepared will help you shine during any face-to-face interactions.
✨Tip Number 3
Don’t underestimate the power of social media! Engage with the brand’s posts and share your thoughts. This shows initiative and can help you stand out as someone who’s already invested in their community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace Communications & Sales Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone that matches our brand's vibe, especially in your cover letter.
Tailor Your Experience: Make sure to highlight your relevant experience in retail sales and customer service. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and skills that align with the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively—this is a key skill for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Box Inc
✨Know the Brand Inside Out
Before your interview, make sure you research The Box thoroughly. Understand their brand tone, values, and recent campaigns. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you handled enquiries or complaints effectively, as this is crucial for the Communications & Sales Assistant role.
✨Demonstrate Your Communication Prowess
Since the role involves a lot of written communication, practice articulating your thoughts clearly. You might even want to draft a few sample emails or social media responses to showcase your ability to maintain the brand's tone.
✨Be Ready for On-the-Spot Scenarios
Expect some situational questions during the interview. Think about how you would handle busy sales periods or manage customer complaints. Being able to think on your feet will impress the interviewers and show you're ready for the fast-paced environment.