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- Tasks: Support sales and customer communications, ensuring a smooth shopping experience.
- Company: The Box London, an innovative sample sale company in East London.
- Benefits: Flexible freelance role with hands-on experience in retail and customer service.
- Other info: Opportunity to work in a vibrant environment with a focus on growth.
- Why this job: Join a dynamic team and elevate the customer experience in fashion.
- Qualifications: Experience in retail sales or customer service, with strong communication skills.
The predicted salary is between 12 - 15 ÂŁ per hour.
The Box is looking for a freelance Communications & Sales Assistant to support during sales periods, combining on‑floor sales/operations support with daily customer communications across email and social channels. The Communications & Sales Assistant role is hands‑on and customer‑facing, ensuring the shop floor is sale‑ready, daily trading runs smoothly, and customer enquiries/orders are handled promptly and professionally.
Customer Communications (Email, Social & Messaging)
- Check and manage the info@ inbox daily, responding to customer enquiries in line with brand tone and guidance.
- Monitor and respond to Instagram DMs daily.
- Engage with WhatsApp communications for personal shopping support when appropriate.
- Escalate sensitive issues (e.g., complaints, refunds, VIP requests, stock disputes) to management promptly.
Set Up & Sales Floor Support
- Assist with floor setup ahead of sales: merchandising support, pricing, signage, and general preparation.
- Provide high‑quality customer service during sales events.
- Support floor management and day‑to‑day operational tasks during trading.
- Complete end‑of‑day (EOD) procedures and support till management, as directed.
- Support management with ad‑hoc tasks as required during peak periods.
Shipping & Order Support
- Check for DPD/online orders where required.
- Pack orders accurately and safely, prepare shipments, and drop parcels at the Post Office.
- Share tracking details with clients clearly and promptly.
- Maintain basic logs/updates so management can track what has shipped and what is pending.
Qualifications
- Proven experience in retail sales support, customer service, or shop‑floor operations.
- Confident, professional written communication, e.g. email and social messaging.
- Strong attention to detail (pricing, signage, packing accuracy, tracking details).
- Able to work calmly and efficiently during busy sales periods.
- Reliable, punctual, and able to follow management direction and brand standards.
Beneficial
- Experience posting on Instagram for a retail/brand account.
- Familiarity with personal shopping/VIP customer handling.
- Experience with till procedures and end‑of‑day routines.
About the Company
The Box London is an independent, East London‑based sample sale company founded in 2017. We host weekly curated events in Hackney, showcasing contemporary and luxury fashion, homeware and lifestyle brands. Known for re‑imagining the traditional sample sale, we offer an elevated customer experience with thoughtful in‑store services and a welcoming team. Alongside our events, we've recently launched a members‑only digital platform, bringing The Box online to a wider community of fashion lovers.
Communications & Sales Assistant employer: Box Inc
Contact Detail:
Box Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications & Sales Assistant
✨Tip Number 1
Get to know The Box and its vibe! Before your interview, check out their social media and website. This will help you understand their brand tone and customer engagement style, which is super important for the Communications & Sales Assistant role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or VIP requests. Being able to demonstrate your calmness and professionalism under pressure will really impress during the interview.
✨Tip Number 3
Show off your attention to detail! Whether it’s about pricing, signage, or packing accuracy, be ready to discuss how you’ve nailed these in past roles. We love candidates who can keep things organised and efficient, especially during busy sales periods.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of The Box team. Don’t miss out on this opportunity!
We think you need these skills to ace Communications & Sales Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone that matches our brand's vibe, especially in your emails and social messages.
Tailor Your Experience: Make sure to highlight your relevant experience in retail sales support and customer service. We love seeing how your past roles have prepared you for this hands-on position, so be specific about your achievements and skills!
Be Detail-Oriented: Attention to detail is key in this role. When you apply, double-check your application for any typos or errors. Show us that you can handle pricing, signage, and packing accurately right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Box!
How to prepare for a job interview at Box Inc
✨Know the Brand Inside Out
Before your interview, make sure you research The Box thoroughly. Understand their brand values, the types of products they sell, and their customer base. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves a lot of customer communication, be prepared to demonstrate your written and verbal communication skills. Bring examples of how you've handled customer inquiries or complaints in the past, and practice responding to potential scenarios they might present during the interview.
✨Prepare for On-Floor Scenarios
Think about how you would handle busy sales periods on the shop floor. Be ready to discuss your experience with merchandising, pricing, and providing high-quality customer service. They may ask you situational questions, so have some examples ready that highlight your ability to stay calm and efficient under pressure.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when it comes to packing orders and managing stock. Be prepared to talk about times when your attention to detail made a difference in your previous roles. You could even mention specific instances where you caught mistakes before they became issues.