This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people-focused roles.
As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.
The Role
Reporting to the Front of House Manager, you will assist in the day-to-day running of reception, maintaining the highest standards of service.
This is a permanent, full time position.Working 40 hours a week on a rota basis Monday to Sunday.
Shift pattern: 06.45-15.15 and 14.30-23.00.
Reliable transport is essential due to location and shift times.This is an ideal commute for those in Calne, Chippenham, Bath, Devizes, Swindon, and surrounding areas.
Key Responsibilities
- Deliver a consistently high standard of guest service at all times
- Manage guest check-ins and check-outs efficiently and professionally
- Handle reservations, enquiries, and guest requests
- Support the smooth day-to-day running of reception
- Complete administrative tasks accurately and promptly
- Work collaboratively with other colleagues across the hotel to ensure the best guest experience
- Uphold brand standards in quality, service, and presentation
The ideal candidate will have
- Previous experience in hospitality, customer service, or front-of-house roles
- A confident communicator with a warm and approachable manner
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
- A proactive, positive attitude and team-focused approach
- Flexibility to work shifts, including evenings, weekends, and holidays
- 31 days annual leave including Bank Holidays
- Meals whilst on duty
- Uniform provided
- Pension scheme
- Free on-site parking
- Free entry to Bowood House & Gardens during the open season
- Discounted Golf Membership (following successful probation)
- Discounted spa treatments and 50% off TEMPLESPA products
- Employee Assistance Programme through Hospitality Action
- Company events
- Career development opportunities within a prestigious luxury resort
If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.
Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.
#J-18808-Ljbffr
Receptionist in Calne employer: Bowood
At Bowood Hotel, Spa and Golf Resort, we are dedicated to creating exceptional guest experiences in a stunning setting. Our supportive work culture fosters employee growth through ongoing training and development opportunities, while our comprehensive benefits package, including generous annual leave and discounted memberships, ensures a rewarding career in hospitality. Join us in delivering outstanding service at our vibrant events, where every day brings new challenges and the chance to shine.
