At a Glance
- Tasks: Ensure guest comfort and safety while supporting front office operations during the night.
- Company: Join Bowood Hotel, Spa & Golf Resort, a luxury destination in stunning surroundings.
- Benefits: Enjoy 31 days holiday, free meals, on-site parking, and discounted spa treatments.
- Other info: Flexible night shifts with great team events and social opportunities.
- Why this job: Be part of a prestigious hotel team and kickstart your hospitality career.
- Qualifications: Customer-focused attitude and excellent communication skills; hotel experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a role in a luxury hotel with a supportive team, beautiful surroundings and excellent staff benefits? Bowood Hotel, Spa & Golf Resort is looking for a reliable, professional and guest-focused Night Porter / Front Office Assistant to join our Front Office team. This is a fantastic opportunity to work within one of Wiltshire’s most prestigious hospitality destinations, set within the stunning Bowood Estate near Calne.
About the Role
Reporting to the Front Office Manager and Night Manager, you will play a key role in ensuring the smooth running of the hotel overnight while delivering exceptional guest service at all times. You will be responsible for the safety, security and comfort of our guests during the night, while supporting front office operations and maintaining the high standards expected within a luxury hotel environment. This is a full-time position working nights 10:45pm-07:15am, 40 hours per week, the cycle is generally 7 nights out of 10 on a shift rota basis. Due to our location, own transport is essential as public transport is not available and is commutable from Chippenham, Swindon and Bath.
Key Responsibilities
- Welcoming late arrivals and assisting guests throughout the night
- Supporting guest check-ins and check-outs
- Assisting with luggage, room service and guest requests
- Monitoring hotel security and conducting regular patrols
- Ensuring public areas remain clean, tidy and well presented
- Handling late bar service where required
- Reporting maintenance issues and ensuring overnight standards are maintained
- Responding calmly and professionally to guest queries or emergencies
The ideal candidate will have
- A positive, professional and customer-focused approach
- Excellent communication skills
- Reliability and the ability to work independently overnight
- Previous hotel or customer service experience is preferred but not essential
- A calm and organised approach under pressure
- Full flexibility to work overnight shifts
Benefits
- Enhanced holiday entitlement – 31 days including Bank Holidays
- Uniform provided
- Meals whilst on duty
- Pension scheme
- Free on-site parking
- Free entry to Bowood House & Gardens during the open season
- Heavily discounted Golf Membership (following successful completion of probation)
- Discounted spa treatments and 50% off Templespa products
- Employee Assistance Programme through Hospitality Action
- Company events and team socials
Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish. Apply today to join the Front Office team at Bowood Hotel, Spa & Golf Resort and build your hospitality career within one of Wiltshire’s most prestigious countryside hotels.
Night Porter/Front Office Assistant in Calne employer: Bowood
At Bowood Hotel, Spa and Golf Resort, we are dedicated to creating exceptional guest experiences in a stunning setting. Our supportive work culture fosters employee growth through ongoing training and development opportunities, while our comprehensive benefits package, including generous annual leave and discounted memberships, ensures a rewarding career in hospitality. Join us in delivering outstanding service at our vibrant events, where every day brings new challenges and the chance to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter/Front Office Assistant in Calne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings at places like Bowood Hotel and can give you the inside scoop or even refer you directly.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit the Bowood Hotel website regularly and check their careers page. If you see a role that fits, apply straight away – we love seeing enthusiasm!
✨Tip Number 3
Prepare for the interview by researching the hotel and its values. Understand what makes Bowood special and think about how your skills align with their guest-focused approach. Show us you’re genuinely interested!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in the minds of the hiring team. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Night Porter/Front Office Assistant in Calne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter/Front Office Assistant role at Bowood Hotel. Highlight any relevant experience or skills that align with the job description, like customer service or handling guest requests. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills, making it easier for us to see why you’d be a great fit for our Front Office team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the correct process and gives you a chance to explore more about Bowood Hotel and what we have to offer.
How to prepare for a job interview at Bowood
✨Know the Hotel Inside Out
Before your interview, take some time to research Bowood Hotel, Spa & Golf Resort. Familiarise yourself with its history, services, and the unique features that set it apart from other luxury hotels. This knowledge will not only impress the interviewers but also help you understand how you can contribute to their guest-focused approach.
✨Showcase Your Customer Service Skills
As a Night Porter/Front Office Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests or handled difficult situations calmly. This will demonstrate your ability to maintain high standards in a luxury environment.
✨Highlight Your Reliability and Independence
Since this role requires working independently overnight, it's crucial to convey your reliability. Share instances where you've successfully managed responsibilities on your own, especially in high-pressure situations. This will reassure the interviewers that you can be trusted to ensure guest safety and comfort during the night.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and what a typical night looks like at Bowood. This shows your genuine interest in the role and helps you assess if the hotel is the right fit for you.
