At a Glance
- Tasks: Create memorable experiences for guests and manage check-ins and check-outs.
- Company: Join the friendly team at Bowood Hotel, Spa & Golf Resort.
- Benefits: Enjoy 31 days annual leave, free meals, and discounted spa treatments.
- Other info: Flexible shifts with great career development opportunities.
- Why this job: Be part of a supportive team in a luxury hospitality environment.
- Qualifications: Customer service experience is a plus, but training is provided.
The predicted salary is between 20000 - 25000 € per year.
Are you passionate about customer service and enjoy working with people? Bowood Hotel, Spa & Golf Resort is looking for a Receptionist to join our friendly Front of House team at our luxury 4-star hotel in the heart of the Bowood Estate. This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people‑focused roles.
As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.
The Role
Reporting to the Front of House Manager, you will assist in the day‑to‑day running of reception, maintaining the highest standards of service. This is a permanent, full time position. Working on a rota basis Monday to Sunday. Shift pattern: 06.45-15.15 and 14.30-23.00. Reliable transport is essential due to location and shift times. This is an ideal commute for those in Calne, Chippenham, Devizes, Swindon, and surrounding areas.
Key Responsibilities
- Deliver a consistently high standard of guest service at all times
- Manage guest check‑ins and check‑outs efficiently and professionally
- Handle reservations, enquiries, and guest requests
- Support the smooth day‑to‑day running of reception
- Complete administrative tasks accurately and promptly
- Work collaboratively with other colleagues across the hotel to ensure the best guest experience
- Uphold brand standards in quality, service, and presentation
Ideal Candidate
- Previous experience in hospitality, customer service, or front‑of‑house roles
- A confident communicator with a warm and approachable manner
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
- A proactive, positive attitude and team‑focused approach
- Flexibility to work shifts, including evenings, weekends, and holidays
Hotel experience is desirable but not essential — full training and support will be provided for the right candidate.
Benefits
- 31 days annual leave including Bank Holidays
- Uniform provided
- Meals on duty
- Pension scheme
- Free on‑site parking
- Free entry to Bowood House and Gardens during open season
- Hugely discounted Golf Membership after probationary period
- Discounted spa treatments and 50% off Templespa products
- Employee Assistance Programme via Hospitality Action
- Company events and supportive team culture
If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.
Receptionist in Calne employer: Bowood Hotel Spa and Golf Resort
Bowood Hotel, Spa & Golf Resort is an exceptional employer that prioritises a supportive and professional work environment, making it an ideal place for those passionate about customer service. With comprehensive training, generous benefits including 31 days of annual leave, free on-site parking, and discounted memberships, employees are encouraged to grow and thrive within the hospitality industry. Located in the picturesque Bowood Estate, team members enjoy a unique setting that enhances their work experience while contributing to memorable guest interactions.
Contact Detail:
Bowood Hotel Spa and Golf Resort Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Calne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bowood Hotel, Spa & Golf Resort. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Whether it’s in hospitality, retail, or any other people-focused job, be ready to share those stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Calne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone the extra mile to help someone, whether in hospitality or another people-focused role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Receptionist position. Highlight relevant skills and experiences that match the job description, like your ability to stay calm under pressure or your strong communication skills.
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. Use a friendly tone that reflects the warm welcome we aim to provide our guests at Bowood Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Bowood Hotel Spa and Golf Resort
✨Know the Company
Before your interview, take some time to research Bowood Hotel, Spa & Golf Resort. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've delivered excellent customer service. Whether it's in hospitality, retail, or any people-focused role, highlight how you made a positive impact on someone's experience.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing busy periods, and working as part of a team. Practising your responses can help you feel more confident and articulate during the interview. Remember, they want to see how you handle pressure and maintain professionalism.
✨Dress the Part
First impressions matter, especially in a luxury hotel environment. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hospitality sector.
