At a Glance
- Tasks: Ensure guest comfort and safety while supporting front office operations during the night.
- Company: Join Bowood Hotel, Spa & Golf Resort, a luxury destination in stunning surroundings.
- Benefits: Enjoy 31 days holiday, free parking, discounted spa treatments, and team socials.
- Other info: Full-time night shifts with opportunities for career growth in hospitality.
- Why this job: Be part of a supportive team in a prestigious hotel environment with great perks.
- Qualifications: Customer-focused attitude, excellent communication skills, and reliability are key.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a role in a luxury hotel with a supportive team, beautiful surroundings and excellent staff benefits? Bowood Hotel, Spa & Golf Resort is looking for a reliable, professional and guest-focused Night Porter / Front Office Assistant to join our Front Office team. This is a fantastic opportunity to work within one of Wiltshire’s most prestigious hospitality destinations, set within the stunning Bowood Estate near Calne.
About the Role
Reporting to the Front Office Manager and Night Manager, you will play a key role in ensuring the smooth running of the hotel overnight while delivering exceptional guest service at all times. You will be responsible for the safety, security and comfort of our guests during the night, while supporting front office operations and maintaining the high standards expected within a luxury hotel environment. This is a full-time position working nights 10:45pm-07:15am, 40 hours per week, the cycle is generally 7 nights out of 10 on a shift rota basis. Due to our location, own transport is essential as public transport is not available and is commutable from Chippenham, Swindon and Bath.
Key Responsibilities
- Welcoming late arrivals and assisting guests throughout the night
- Supporting guest check-ins and check-outs
- Assisting with luggage, room service and guest requests
- Monitoring hotel security and conducting regular patrols
- Ensuring public areas remain clean, tidy and well presented
- Handling late bar service where required
- Reporting maintenance issues and ensuring overnight standards are maintained
- Responding calmly and professionally to guest queries or emergencies
The ideal candidate will have
- A positive, professional and customer-focused approach
- Excellent communication skills
- Reliability and the ability to work independently overnight
- Previous hotel or customer service experience is preferred but not essential
- A calm and organised approach under pressure
- Full flexibility to work overnight shifts
Benefits include
- Enhanced holiday entitlement – 31 days including Bank Holidays
- Uniform provided
- Meals whilst on duty
- Pension scheme
- Free on-site parking
- Free entry to Bowood House & Gardens during the open season
- Heavily discounted Golf Membership (following successful completion of probation)
- Discounted spa treatments and 50% off Templespa products
- Employee Assistance Programme through Hospitality Action
- Company events and team socials
Night Porter/Front Office Assistant in Calne employer: Bowood Hotel Spa and Golf Resort
Bowood Hotel, Spa & Golf Resort is an exceptional employer that offers a supportive team environment and a stunning location within the prestigious Bowood Estate. Employees enjoy generous benefits such as enhanced holiday entitlement, free on-site parking, and discounted leisure activities, all while being part of a dedicated team committed to delivering outstanding guest service in a luxury setting. With opportunities for personal growth and a focus on employee well-being, Bowood is the perfect place for those seeking a rewarding career in hospitality.
Contact Details:
Bowood Hotel Spa and Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter/Front Office Assistant in Calne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Bowood Hotel.
✨Tip Number 2
Be prepared for the interview! Research Bowood Hotel and its values, and think about how your skills align with their need for a reliable and guest-focused team member. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Dress to impress! Even if it’s a night shift, first impressions matter. Wear something smart and professional to show you mean business and are ready to represent the luxury standards of Bowood.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Porter/Front Office Assistant in Calne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter/Front Office Assistant role. Highlight any relevant experience or skills that align with the responsibilities mentioned in the job description. This shows us that you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great candidate for this position at Bowood Hotel.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about our amazing team and benefits.
How to prepare for a job interview at Bowood Hotel Spa and Golf Resort
✨Know the Hotel Inside Out
Before your interview, take some time to research Bowood Hotel, Spa & Golf Resort. Familiarise yourself with its history, services, and the beautiful surroundings. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter/Front Office Assistant, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be anything from resolving a complaint to ensuring a guest's comfort during their stay.
✨Demonstrate Reliability and Independence
Since this role involves working overnight shifts, it's crucial to convey your reliability and ability to work independently. Share instances where you've successfully managed responsibilities on your own, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like dealing with a late arrival or a guest emergency. Think through potential scenarios and how you would respond calmly and professionally, as this will highlight your problem-solving skills.
