At a Glance
- Tasks: Lead the guest experience and manage Front Office operations at a luxury hotel.
- Company: Bowood Hotel, Spa & Golf Resort - a stunning destination in Wiltshire.
- Benefits: Free entry to Bowood House, discounted golf and spa treatments, plus team events.
- Other info: Enjoy a vibrant work culture with opportunities for continuous improvement.
- Why this job: Shape unforgettable guest experiences in a dynamic and unique estate environment.
- Qualifications: Experience in a senior Front Office role and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Bowood Hotel, Spa & Golf Resort, Calne, Wiltshire (commutable from Chippenham, Swindon, Bath) is one of Wiltshire’s most distinctive luxury destinations. Set within 2,000 acres of historic parkland, Bowood offers a unique blend of 4-star hospitality, an award-winning spa, and a championship golf course. Our guests come to switch off, celebrate, and indulge—and the Front Office team plays a central role in making that happen.
We are recruiting a Front Office Manager / Front of House Manager to take full ownership of the guest journey, leading from the front and setting the tone for exceptional service from arrival through to departure. This is a full‑time, permanent opportunity for an experienced hotel Front Office Manager working on a shift rota basis Monday‑Sunday.
The Role
Reporting to the Deputy General Manager, you will lead all Front Office operations, overseeing reception, nights, guest relations, and porters. This is a hands‑on leadership role where you will balance service excellence with strong commercial awareness. You will be responsible for ensuring a seamless guest experience while driving performance across key areas including guest satisfaction, team engagement, and revenue.
Key Responsibilities
- Leading, developing, and motivating a multi‑functional Front Office team
- Owning the end‑to‑end guest journey, ensuring consistently high service standards
- Managing daily operations to ensure efficiency, accuracy, and a warm, professional welcome
- Driving revenue through effective room allocation, upselling, and system utilisation
- Monitoring performance against KPIs including guest feedback, RevPAR, and departmental costs
- Working closely with Housekeeping, Food & Beverage, Reservations, and Accounts to ensure smooth operations across the hotel
- Recruiting, training, and coaching team members to build a strong, engaged team
- Identifying opportunities to improve processes, enhance service, and increase profitability
About You
- Proven experience in a senior Front Office role within a quality hotel or resort environment
- A hands‑on leadership style – you will be visible, approachable, and lead by example
- Strong commercial awareness and confidence managing budgets and driving revenue
- The ability to build and develop high‑performing teams
- Excellent communication skills and a natural ability to engage both guests and colleagues
- A proactive mindset with a focus on continuous improvement
You will also understand the realities of a busy hospitality environment, including weekend and peak‑period working. Most importantly, you will be part of a unique estate environment where no two days are the same and where you can genuinely shape the guest experience.
Benefits include
- Free entry to Bowood House & Gardens during open season
- Heavily discounted golf membership (post‑probation)
- Discounted spa treatments and 50% off Temple Spa products
- Employee Assistance Programme via Hospitality Action
- Company events and team engagement initiatives
Luxury Front Office Manager - Guest Experience Leader in Calne employer: Bowood Hotel Spa and Golf Resort
Bowood Hotel, Spa & Golf Resort is an exceptional employer that offers a unique opportunity to lead the guest experience in a stunning 4-star luxury setting. With a strong focus on employee growth and engagement, you will be part of a dynamic team that values service excellence and innovation, all while enjoying benefits such as discounted spa treatments and golf membership. Located in the picturesque Wiltshire countryside, this role allows you to shape memorable experiences for guests in a vibrant and supportive work culture.
Contact Details:
Bowood Hotel Spa and Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Front Office Manager - Guest Experience Leader in Calne
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you can, visit Bowood Hotel, Spa & Golf Resort in person. Get a feel for the place and its vibe. You might even bump into someone from the team—first impressions count!
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research the hotel’s values, recent news, and guest feedback. This will help you tailor your answers and show that you’re genuinely interested in enhancing the guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Bowood family right from the start.
We think you need these skills to ace Luxury Front Office Manager - Guest Experience Leader in Calne
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in luxury hospitality. Use keywords from the job description to demonstrate that you understand what we're looking for in a Front Office Manager.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon and focus on your achievements and skills that align with the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have the chance to showcase your interest in joining our team at Bowood Hotel, Spa & Golf Resort.
How to prepare for a job interview at Bowood Hotel Spa and Golf Resort
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what makes Bowood Hotel unique. Familiarise yourself with their services, amenities, and guest feedback. This will help you articulate how you can enhance the guest journey and demonstrate your passion for creating exceptional experiences.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a busy hospitality environment. Highlight your hands-on approach and how you motivate your team to deliver top-notch service. Be ready to discuss specific situations where your leadership made a difference in guest satisfaction.
✨Demonstrate Commercial Awareness
Brush up on key performance indicators relevant to the role, such as RevPAR and guest feedback metrics. Be prepared to discuss how you've driven revenue in previous roles through effective room allocation and upselling strategies. This shows you understand the business side of hospitality.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and future goals. This not only shows your interest but also helps you gauge if Bowood is the right fit for you. Plus, it makes for a more engaging conversation!
