At a Glance
- Tasks: Lead the guest experience and manage Front Office operations at a luxury hotel.
- Company: Bowood Hotel, Spa & Golf Resort, a stunning destination in Wiltshire.
- Benefits: Free entry to Bowood House, discounted golf and spa treatments, and team events.
- Other info: Enjoy a vibrant work culture with opportunities for personal and professional growth.
- Why this job: Shape unforgettable guest experiences in a dynamic and unique estate environment.
- Qualifications: Experience in a senior Front Office role and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Bowood Hotel, Spa & Golf Resort, Calne, Wiltshire (commutable from Chippenham, Swindon, Bath) offers a unique blend of 4-star hospitality, an award-winning spa, and a championship golf course. Our guests come to switch off, celebrate, and indulge—and the Front Office team plays a central role in making that happen.
We are recruiting a Front Office Manager / Front of House Manager to take full ownership of the guest journey, leading from the front and setting the tone for exceptional service from arrival through to departure. This is a full‑time, permanent opportunity for an experienced hotel Front Office Manager working on a shift rota basis Monday‑Sunday.
The Role
Reporting to the Deputy General Manager, you will lead all Front Office operations, overseeing reception, nights, guest relations, and porters. This is a hands‑on leadership role where you will balance service excellence with strong commercial awareness. You will be responsible for ensuring a seamless guest experience while driving performance across key areas including guest satisfaction, team engagement, and revenue.
Key Responsibilities
- Leading, developing, and motivating a multi‑functional Front Office team
- Owning the end‑to‑end guest journey, ensuring consistently high service standards
- Managing daily operations to ensure efficiency, accuracy, and a warm, professional welcome
- Driving revenue through effective room allocation, upselling, and system utilisation
- Monitoring performance against KPIs including guest feedback, RevPAR, and departmental costs
- Working closely with Housekeeping, Food & Beverage, Reservations, and Accounts to ensure smooth operations across the hotel
- Recruiting, training, and coaching team members to build a strong, engaged team
- Identifying opportunities to improve processes, enhance service, and increase profitability
About You
- Proven experience in a senior Front Office role within a quality hotel or resort environment
- A hands‑on leadership style – you will be visible, approachable, and lead by example
- Strong commercial awareness and confidence managing budgets and driving revenue
- The ability to build and develop high‑performing teams
- Excellent communication skills and a natural ability to engage both guests and colleagues
- A proactive mindset with a focus on continuous improvement
You will also understand the realities of a busy hospitality environment, including weekend and peak‑period working. Most importantly, you will be part of a unique estate environment where no two days are the same and where you can genuinely shape the guest experience.
Benefits include
- Free entry to Bowood House & Gardens during open season
- Heavily discounted golf membership (post‑probation)
- Discounted spa treatments and 50% off Temple Spa products
- Employee Assistance Programme via Hospitality Action
- Company events and team engagement initiatives
Front Office Manager in Calne employer: Bowood Hotel Spa and Golf Resort
Bowood Hotel, Spa & Golf Resort is an exceptional employer that offers a unique opportunity to lead the guest experience in a stunning 4-star luxury setting. With a strong focus on employee growth and engagement, our team enjoys benefits such as discounted spa treatments, golf memberships, and access to beautiful grounds, all while working in a dynamic environment that values service excellence and teamwork. Join us to be part of a dedicated team where your leadership can truly make a difference in creating memorable experiences for our guests.
Contact Details:
Bowood Hotel Spa and Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Calne
✨Tip Number 1
Get to know the company culture before your interview. Research Bowood Hotel, Spa & Golf Resort and understand their values and guest experience focus. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved guest satisfaction. We want to hear how you’ve made a difference in previous roles, so be ready to share those experiences during your chat.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you respect the role and the establishment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front Office Manager in Calne
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you can bring that passion to Bowood Hotel and create unforgettable experiences for our guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in Front Office management. We’re looking for specific examples of how you've led teams and improved guest satisfaction in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to break down your experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Bowood Hotel.
How to prepare for a job interview at Bowood Hotel Spa and Golf Resort
✨Know the Guest Journey
Familiarise yourself with the entire guest experience at Bowood Hotel, Spa & Golf Resort. Understand how each department contributes to this journey and be ready to discuss how you would enhance it. This shows your commitment to service excellence.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a Front Office team in the past. Highlight your hands-on approach and how you motivate your team to deliver exceptional service. This will demonstrate that you can lead by example.
✨Understand Revenue Management
Brush up on your knowledge of revenue management strategies, including upselling and room allocation. Be prepared to discuss how you’ve driven revenue in previous roles, as this is crucial for the position.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers. Ask insightful questions about their operations and share your ideas on improving processes. This shows your proactive mindset and genuine interest in the role.
