At a Glance
- Tasks: Engage customers, share MINI knowledge, and create excitement around our products.
- Company: Join Bowker Motor Group at the vibrant MINI Centre in Preston.
- Benefits: Enjoy 25 days holiday, discounts, training, and social events.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Become a trusted MINI ambassador and help customers find their perfect vehicle.
- Qualifications: Customer service experience and a passion for MINI are essential.
The predicted salary is between 20250 - 24750 £ per year.
Bowker Motor Group are recruiting a MINI Product Genius to join the Team at their MINI Centre on Preston Docklands.
The Role
As a MINI Product Genius, you will be the face of the brand, representing both MINI and Bowker to our customers.
You will engage with customers on a day-to-day basis, sharing your knowledge of the MINI product range, providing an outstanding level of customer care and generating sales opportunities by creating genuine excitement around the products we offer.
Full product training will be provided.
Although this is not a traditional sales role, you will be expected to share your passion for MINI in a knowledgeable and pressure-free way.
You will become a trusted brand ambassador and the go-to person for customers looking to understand our vehicles, technology and available options.
By taking the time to understand each customer personally, you will help provide a bespoke experience and identify the most suitable MINI model for their individual needs.
You will have the opportunity to embrace the MINI range, experience the vehicles first-hand and bring the MINI driving experience to life for our customers.
Vehicle Presentation and Showroom Support
An important part of the role will be supporting the physical and digital presentation of our vehicles, ensuring they are prepared and displayed to the high standards expected by MINI and Bowker.
Responsibilities will include
- Photographing vehicles to ensure they are presented professionally across our website and other digital advertising platforms.
- Preparing vehicles for display within the showroom and on the external sales pitch.
- Collecting and moving vehicles between locations when required.
- Ensuring vehicles are correctly positioned, and presented ready for customers to view.
- Supporting the wider sales team with general showroom and vehicle preparation and organisational duties.
The position therefore combines the responsibilities of a MINI Product Genius with elements of a showroom assistant role.
You will need to be comfortable working both directly with customers and practically with the vehicles across the dealership.
Skills & Experience
You will have experience in a customer-facing role and have a good understanding of what great customer service looks like.
A passion for MINI should be a prerequisite for this position.
We are looking for a true team player who wants to join our successful team and help take us to the next level.
You will need a driving licence too, lots of energy and passion and will enjoy interacting with people on a daily basis.
Good interpersonal and communication skills are therefore essential.
Hours of work are Monday to Friday 8.30am to 6.00pm, and Saturday 9.00am to 5.00pm on a rota basis.
- The Benefits
- 25 days holiday (plus bank holidays)
- Additional day’s holiday on your birthday
- Discount retail shopping platform
- Preferential family rates on Motor Group brand portfolio
- Company pension scheme
- Death in Service policy
- Work wear supplied
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- Staff social events
- On site car parking
If you share our passion for delivering outstanding customer service and can demonstrate the required skills, experience and enthusiasm.
By applying for any of our vacancies, you are agreeing to our Privacy Notice, a copy of which can be found on our website (see footer section).
We welcome all applications; however, only those selected for an interview will be contacted.
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MINI Product Genius (Preston) employer: Bowker Preston MINI
Bowker Motor Group is an exceptional employer, offering a vibrant work culture where passion for the MINI brand thrives. Located at the picturesque Preston Docklands, employees enjoy comprehensive training, generous benefits including 25 days holiday and a company pension scheme, as well as opportunities for personal growth through coaching and development. Join a team that values outstanding customer service and fosters a supportive environment, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land MINI Product Genius (Preston)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bowker Preston MINI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bowker Preston MINI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MINI Product Genius (Preston)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bowker Preston MINI:Your cover letter is your chance to shine! Tell us why you want to work at Bowker Preston MINI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bowker Preston MINI!
How to prepare for a job interview at Bowker Preston MINI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
