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For Companies At a Glance
- Tasks: Maximise after-sales revenue and ensure an exceptional customer experience.
- Company: Join Porsche Centre Bolton, a leader in luxury automotive service.
- Benefits: Competitive salary, bonus, 25 days holiday, and more.
- Why this job: Be part of an iconic brand and enhance customer satisfaction.
- Qualifications: Passion for customer service and sales experience preferred.
- Other info: Dynamic work environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Porsche Centre Bolton has an exciting opportunity for an Aftersales Sales Specialist to work for one of the world’s most iconic brands, based at their site in Bolton. The state‑of‑the‑art centre features a 35‑car showroom, a 12‑bay workshop, customer handover bay, two direct dialogue bays and electric vehicle (EV) charging points.
The Role
- Maximise after‑sales revenue through proactive customer engagement and ensure an exceptional customer experience during the service process.
- Act as the primary liaison between customers and technicians.
- Champion Moseph the Vehicle Health Check Process to provide customers with a clear, concise, professional and timely report.
- Work closely with the Service Advisors and Workshop Controllers to keep customers informed and ensure work is completed on time.
- Collaborate with the Service Management to improve processes and the quality of customer communication both on the day of the vehicle visit and the follow‑up of diarised work.
- Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories and aftermarket products.
- Promote additional services or upgrades while respecting customer preferences.
- Ensure parts availability and technician published scheduling for efficient workflow.
- Provide accurate cost estimates clearly to customers.
- Drive the sales of aftermarket products, accessories and parts, meeting or exceeding departmental sales targets.
Skills & Experience
- A passion for delivering the highest level of customer service.
- Self‑motivated.
- Excellent interpersonal and organisational skills.
- Previous experience in sales is an advantage, particularly within the automotive sector.
- Strong communication skills and ability to explain technical detail simply.
- Sales‑oriented mindset with a skill in consulting and upselling without being pushy.
- Understanding of warranty processes, dealer management systems (DMS) and basic automotive technical knowledge.
- Proficiency with CRM, Microsoft Office and DMS software.
The Benefits
- Competitive salary (depending on experience) + bonus.
- 25 days holiday.
Aftersales Sales Specialist (Porsche Bolton) employer: Bowker Motor Group
Contact Detail:
Bowker Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Sales Specialist (Porsche Bolton)
✨Tip Number 1
Get to know the company! Research Porsche Bolton and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their brand and customers.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your sales experience and customer service skills. Think of specific examples where you’ve gone above and beyond for a customer – this will make you stand out!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive features and advice to help you land that dream job!
We think you need these skills to ace Aftersales Sales Specialist (Porsche Bolton)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you’re genuinely excited about the role and the brand!
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in sales and customer service. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Porsche Centre Bolton.
How to prepare for a job interview at Bowker Motor Group
✨Know Your Porsche Inside Out
Before the interview, brush up on your knowledge of Porsche vehicles and their aftersales services. Familiarise yourself with the latest models, features, and any recent news about the brand. This will not only impress the interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs, especially in a sales context. This will demonstrate your ability to engage customers proactively and ensure a great experience.
✨Practice Your Communication Skills
Since the role requires explaining technical details simply, practice articulating complex automotive concepts in layman's terms. You could even role-play with a friend or family member to refine your ability to communicate effectively and confidently during the interview.
✨Be Ready to Discuss Sales Strategies
Think about how you would approach upselling and promoting additional services without being pushy. Prepare to discuss specific strategies you've used in the past to drive sales, and be ready to share how you would apply those strategies in the context of Porsche's aftersales offerings.
