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For Companies At a Glance
- Tasks: Maximise aftersales revenue and ensure exceptional customer experiences.
- Company: Join Bowker Motor Group, a leader in automotive service.
- Benefits: Competitive salary, 25 days holiday, and exciting staff events.
- Why this job: Be the key link between customers and technicians, making a real impact.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Enjoy a dynamic work environment with training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Bowker Motor Group is recruiting an Aftersales Sales Specialist for their BMW & MINI Centre in Blackburn.
Role
- Maximising aftersales revenue through proactive customer engagement and ensuring an exceptional customer experience during the service process.
- Act as the primary liaison between customers and technicians.
- Championing the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle which is both professional and timely.
- Working closely with the Service Advisors and Workshop Controllers to ensure that customers are kept informed and work is completed in the time scales agreed.
- Working with the Service Management to improve processes and the quality of customer communication both on the day of the vehicle visit and the follow-up of diarised work.
- Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories, and aftermarket products.
- Promote additional services or upgrades while respecting customer preferences.
- Ensure parts availability and technician scheduling for efficient workflow.
- Provide accurate cost estimates clearly to customers.
- Drive the sales of aftermarket products, accessories, and parts, meeting or exceeding departmental sales targets.
Skills & Experience
- A passion for delivering the highest level of customer service.
- Self-motivated.
- Excellent interpersonal and organisational skills.
- Previous experience in Sales within the automotive sector is an advantage.
- Strong communication and interpersonal skills; ability to explain technical details simply.
- Sales-oriented mindset with skill in consulting and upselling without being pushy.
- Understanding of warranty processes, dealer management systems (DMS), and basic automotive technical knowledge.
- Proficiency with CRM, Microsoft Office, and DMS software.
- Full UK driving licence.
The Benefits
- Competitive salary (Depending on Experience) + Bonus.
- 25 days holiday (plus bank holidays).
- Additional day’s holiday on your birthday.
- Discount retail shopping platform.
- Preferential family rates.
- Company pension scheme.
- Death in Service policy.
- Work wear supplied.
- Cycle to work scheme.
- Training, coaching and development funded.
- Incentives and rewards.
- Free tickets to local and national events.
- Staff social events.
- On site car parking.
If you share our passion for delivering outstanding customer service and can demonstrate the required skills, experience and enthusiasm, please apply today with your current CV and a covering letter.
We welcome all applications; however, only those selected for an interview will be contacted.
Aftersales Sales Specialist in Blackburn employer: Bowker Motor Group
Contact Detail:
Bowker Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Sales Specialist in Blackburn
✨Tip Number 1
Get to know the company inside out! Research Bowker Motor Group and their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Aftersales Sales Specialist role. Focus on your customer service experience and any sales achievements you've had, especially in the automotive sector.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the automotive industry. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Aftersales Sales Specialist in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous sales experience, especially in the automotive sector, and showcase your passion for customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Aftersales Sales Specialist role. Mention specific examples of how you've delivered exceptional customer service or driven sales in the past.
Show Off Your Communication Skills: Since this role involves liaising between customers and technicians, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show that you can explain technical details simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Bowker Motor Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around BMW and MINI vehicles. Understand the Vehicle Health Check Process and be ready to discuss how you would communicate technical details to customers in a simple way.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this role is all about maximising aftersales revenue through proactive engagement.
✨Be Sales Savvy
Since this position involves upselling and promoting additional services, come prepared with strategies on how you would recommend maintenance or upgrades without being pushy. Highlight any previous sales experience you have, especially in the automotive sector.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer communication or how they measure success in aftersales. This will demonstrate your enthusiasm and commitment to the position.
