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- Tasks: Support our dealer network with order management and product queries.
- Company: Join Sound United, home to legendary audio brands like Bowers & Wilkins.
- Benefits: Enjoy competitive salary, employee discounts, and generous holiday allowance.
- Why this job: Make a real impact on customer experience in the audio industry.
- Qualifications: Experience in customer support, strong communication, and problem-solving skills.
- Other info: Flexible working arrangements available to support work-life balance.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Description
We're Hiring: Customer Support Associate – UK
đź“Ť Location: Worthing, UK
đź•’ Type: Full-Time | Permanent
đź”— Reports to: Reports to: Senior Dealer Support Associate
🏢 Brand: Bowers & Wilkins | Sound United now part of Harman International
Join Sound United, part of Harman International – Where Legendary Audio Brands Come to Life
At Sound United, we’re passionate about bringing joy to the world through sound. As one of the largest audio portfolio companies globally, we’re proud to represent iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, and more. Each brand has its own legacy, and together, we’re redefining home entertainment.
We’re looking for a Dealer Support Associate to join our UK team and be the first point of contact for our dealer network. You’ll play a key role in supporting sales, product queries, stock management, and service issues—ensuring our partners receive exceptional support across all Sound United brands.
What You’ll Do
- Handle daily order entry and respond to dealer queries on pricing, availability, and backorders.
- Offer product alternatives and manage stock allocation.
- Coordinate slot times and stock movements between dealers.
- Support returns, credit notes, and service/warranty communications.
- Work closely with Commercial Managers and logistics teams to manage shortages and deliveries.
- Assist with local stock sales and employee purchases.
- Manage key accounts like Amazon in collaboration with Planning and Commercial teams.
- Monitor incomplete orders, payment limits, and debit note requests.
- Continuously improve processes to reduce manual order changes.
- Stay up to date on products and trends via Sound United University.
What You’ll Bring
- Experience in a similar customer support or operations role.
- Fluent in English (verbal and written).
- Strong communication, problem-solving, and organizational skills.
- Technical understanding and customer-focused mindset.
- Proficiency in MS Office (Excel); experience with SAP and CRM is a plus.
- Ability to work under pressure and thrive in a team environment.
Why Sound United?
- Work with globally recognized audio brands.
- Be part of a collaborative, innovative team.
- Make a real impact in shaping customer experience across the UK.
- Exceptional employee discounts on our legendary products
- Enjoy a collaborative culture that values your ideas and contributions.
- Enjoy a competitive salary and bonus scheme
- Receive a generous holiday allowance
- We offer private medical insurance, a cycle to work scheme, and generous employee referral bonuses – we believe in true collaboration and feeling part of something special.
Ready to support legendary sound and service?
Apply now and help us deliver excellence to our dealer network.
We are committed to supporting work-life balance and, in line with the UK's Flexible Working Act, we welcome requests for flexible working arrangements. While this role is typically based on-site at either our Southwater or Worthing sites, we are open to discussing flexibility, depending on individual needs.
Customer Support Associate employer: Bowers & Wilkins
Contact Detail:
Bowers & Wilkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate
✨Tip Number 1
Get to know the company inside out! Research Sound United and its brands like Bowers & Wilkins. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Support Associate, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your problem-solving dialogue.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Sound United.
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Associate role. Highlight your relevant experience in customer support and operations, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with our dealer network, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. We want to see how you've handled similar tasks, like managing stock or responding to queries, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Bowers & Wilkins
✨Know Your Products
Before the interview, make sure you’re familiar with the brands and products that Sound United represents. Dive into their history, features, and what makes them stand out in the audio world. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Associate, strong communication is key. Prepare examples of how you've effectively handled customer queries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial in demonstrating your fit for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully solved problems or improved processes in previous roles. Be ready to discuss these examples during the interview, as they’ll highlight your ability to think on your feet and contribute positively to the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company. Plus, it gives you a chance to assess if this is the right fit for you!